Issues Exporting CSV File: Loading and Download Problems

Sebastian H. · 2025-10-27 07:42:00.190527+00

Having difficulties in exporting the csv file, its either not loading or stops after downloading portion Download is ok on other platform

Issues Exporting CSV File: Loading and Download Problems | Clay

8 comments

· Sorted by Oldest

Clay Support
APP
·
·
Try logging out of Clay and logging back in to refresh your session token, as this can resolve export errors related to session expiration.
If the issue persists, try performing a hard refresh:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
The export time depends on your dataset size, so larger files may take longer to process. [1] If you need further help after trying these steps, request human assistance by clicking on "Talk to a person."
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help with the CSV export issue, I’m here to assist you further. Would you like to provide more details about what you’re trying to resolve or any specific errors you’re encountering?
Sebastian H.
·
·
the issue still occur, am trying to export csv file from the table i build
Clay Support
APP
·
·
Since the logout/login and hard refresh didn't resolve the issue, try clearing your browser cache completely and refreshing the page.
Also, consider creating a simplified export view by duplicating your current table view and hiding unnecessary columns before exporting - this can reduce file size and processing issues. [1]
If downloads keep failing, the dataset size might be causing timeouts. Try exporting smaller portions of your table or filtering to fewer rows first.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry the issue with exporting your CSV file is still occurring and hope the suggestions were somewhat helpful. Would you like to share more details about your table or any specific errors you see so I can assist you further?
Tanveer H.
·
·
Hi, that usually happens if the table is too large or the browser’s cache is full. Try refreshing Clay, then export again ,use Download visible rows first to test.If it still stalls, switch to Chrome incognito or clear cache,that fixes most CSV export hangs.
1