Issues with Referral Link Conversions for Clay Users

For referrals to appear as leads and conversions in your Rewardful portal, the referred person must: 1. Visit clay.com using your unique referral link 2. Not clear cookies that tag you as referrer 3. Use the same browser from visit to signup 4. Become a paying customer If these conditions were met but you still don't see them, you can fill out a form with details including their email, workspace number, and proof of referral. You can check your referral activity in Settings > Referrals.

Sources: FAQ | Clay.com A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here? - FAQ | Clay.com Referrals | Documentation | Clay University

Hey there Shashank thanks for reaching out, to confirm is this for the account associated with the email shashankc11.business@gmail.com

Hey there just to confirm are you referring to these 7 referrals or are there suppose to be other here as well?

Alright thank you let me check in with the team for this

Hey there! Can you please fill out this form? It’s for manually attributing referrals that didn’t register due to technical issues. Thank you for your help. Please let me know if this doesn't work or there are other issues here.

Gabe

Ok great thanks for the update Shashank! Please let me know how that goes. Gabe

Ok great! They should be manually attributed soon (I am unsure of an immediate ETA here). Did you just fill the form out? Please be sure to reach back out in a few days if you are still not seeing these referrals in your account! Gabe

Of course!