Issues with Referral Link Conversions for Clay Users

Shashank C. · 2025-06-14T17:33:42.741Z

Hey so many people are using my referral link to clay but i dont see them as leads and as conversions

Issues with Referral Link Conversions for Clay Users | Clay

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APP
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For referrals to appear as leads and conversions in your Rewardful portal, the referred person must: 1. Visit clay.com using your unique referral link 2. Not clear cookies that tag you as referrer 3. Use the same browser from visit to signup 4. Become a paying customer If these conditions were met but you still don't see them, you can fill out a form with details including their email, workspace number, and proof of referral. You can check your referral activity in Settings > Referrals.
Sources: FAQ | Clay.com A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here? - FAQ | Clay.com Referrals | Documentation | Clay University
Shashank C.
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I have sent this to 5-7 other people but I don’t see these leads
LuisArturo
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Hey there Shashank thanks for reaching out, to confirm is this for the account associated with the email shashankc11.business@gmail.com
Shashank C.
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My clay account is shaw@addscconsulting.com
Shashank C.
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The Gmail one is a what I use for slack
Shashank C.
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LuisArturo I don’t see people who have used my link I have a few more
LuisArturo
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Hey there just to confirm are you referring to these 7 referrals or are there suppose to be other here as well?
(55 kB)
Shashank C.
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4 more missing
Shashank C.
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Gonna give you their full names and emails soon
Shashank C.
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These two missing Boti - racz119@gmail.com Santiago - Andaluzsn@gmail.com
Shashank C.
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LuisArturo
LuisArturo
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Alright thank you let me check in with the team for this
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Shashank C.
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Yes I would like to know if this has been resolved
Gabe E.
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Hey there! Can you please fill out this form? It’s for manually attributing referrals that didn’t register due to technical issues. Thank you for your help. Please let me know if this doesn't work or there are other issues here.
Gabe
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Shashank C.
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Will complete the form in an hour or so and we can close this ticket

22 comments