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Account Locked for Fraud Detection - Requesting Help to Unlock
Hello for some reason my account got locked for Fraud detection. I've been using this account for over 6 months, can someone on the clay team unlock it for me
Hey there Dwayne thanks for reaching out, can you confirm the name of the workspace or email associated with the account so that we can take a look?
Appreciate the fast response Luis
Hey there Dwayne, was taking a look at this for you and found a few logins connected with this email. It looks like you do agency work but since there are similar sounding logins they are getting locked out due to security concerns. Is there one in particular you want to use so that we can unlock it for you, the majority of agencies in Clay will have their client create their own workspace and then have the agent invited to them, this helps with preventing multiple logins being flagged as spam accounts.
Hey Luis, can we actually use tnis account as the main login? I’ll make sure to repay to the team to only have 1 person to log into this account and we will invite additional people who need to access this account as you suggested
Sounds good went ahead and unlocked it for you, so you are good to go.
Thanks Luis 👍
