Issues with Queued Waterfall and Fluctuating Credits Explained | Clay

Issues with Queued Waterfall and Fluctuating Credits Explained

Is this normal? I have a waterfall that’s been queued and my credits are fluctuating, but there’s no results being rendered. Seems frozen. I also refreshed on several occasions. Now it’s showcasing that I have no credits but nothing has ran

16 comments

Channeled
APP
·
·
This is likely a loading issue. For stuck waterfalls showing as "queued, " try performing a hard refresh: ** Windows: Ctrl + Shift + R ** Mac: Cmd + Shift + R If that doesn't work, try clicking "re-run this cell" when you double-click on a row, or toggle the auto-update off and on again. For larger tables, empty spaces and delays are normal as the system updates. The credit fluctuation occurs because waterfalls only charge for providers that find data.
Saman I.
·
·
https://app.clay.com/workspaces/238061/workbooks/wb_0sxo06okuqAWRXT5jde/tables/t_0sxo3i5nycw4ox9BJUx/views/gv_0sxo3i5j5PCtqiCX2Wk
Saman I.
·
·
Talk to a person
Owen C.
·
·
Hey Saman, thanks for reaching out! Just wanted to confirm this is still an issue, on our end I'm seeing ~10k emails populated in the work email column. With majority of the rows where work email is empty being stuck due to insufficient credits. Let me know how I can best assist here!
(247 kB)
Saman I.
·
·
Owen L. hey hey brother! I see that some of them were working actually (Leadmagic used my API key)
Saman I.
·
·
But I have a strong feeling that the actual credits that were used are fugazi
Saman I.
·
·
I have 14K+ now i’m totally washed
Saman I.
·
·
4,360 were found from Leadmagic it seems (no credits)
Saman I.
·
·
5,634 have results (excluding Leadmagic) which should be 11,268 credits It looks like 3K or so were overcharged
Saman I.
·
·
Saman I.
·
·
Owen C.?
LuisArturo
·
·
Hey there Saman, sorry for the delay jumping in for Owen, thank you for sharing this with us. After some checking have gone and added the credits that were over used back to your account
Saman I.
·
·
Luis R. thank you brother! How many were added back?
Smit V.
·
·
Hi Saman, jumping in for LuisArturo here. I can see that 4000 credits were added back!
Saman I.
·
·
God it! Thanks brother
Channeled
APP
·
·
Hello Saman! Thanks for reaching out! I am going to go ahead and close out this ticket!