Addressing Credit Tracking and Reliability Issues in Clay

Kathleen F. · 2025-10-14 16:53:34.54739+00

Hello Clay support. I am beyond frustrated. I love Clay. What it does, how it serves my clients Worth every penny when it works. I am very upset when iIkeep trying things that AI recommends for an issue that is probably well known and then credits disappear. Particularly when there is a bug in a Sculpt created command. I understand bugs. I understand new stuff breaks. Tracking credits and usage is a nightmare. Support is great, they refund credits. I don't want refunds. I want reliability, tracking, clear parameters. . I should be able to, in real time, see what effect a prompt will have on credits (aka my $). Another credit burning issue: automatic refresh of all columns -- that burns through credits. Each column should have a well highlighted command to either turn it on or off. Not automatics. It's neither easy nor intuitive. I have wasted so much time. So frustrated. So very frustrated.

Addressing Credit Tracking and Reliability Issues in Clay | Clay

9 comments

· Sorted by Oldest

Clay Support
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I understand how frustrating this situation must be for you. Would you like me to connect you with a human agent? Or if you provide more details about the issues you're facing, we can continue working together to find a solution.
Kathleen F.
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Yes a human. I certainly don't want a bot to answer. These are issue with the Clay system. Not a bot.
Clay Support
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I’m routing you to a human agent now who can assist you further. We appreciate your patience and feedback.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Hari K.
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Hi Kathleen,
Thank you so much for reaching out and for being such an engaged Clay user - we really appreciate your feedback. We're always working to make Clay better, and we'll be sharing your input with our engineering team.
Please don’t hesitate to reach out anytime with more thoughts or questions - we’re always learning from our users.
As well, we would love to hear any additional feedback that you have. I read from your message that Sculptor may be unreliable and tracking credits is frustrating. Is there any additional details that you found particularly annoying about these features? Your user feedback is what help shapes our product in the future. Thanks!
Kathleen F.
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Well, to summarize: Tables chew up credits — 1. for unresolved bugs (Sculpt commands that don’t work)) and 2. for automatic running of columns in a table. Bugs happen. But credit use is a usability feature that should be under the control of the engineering team. And it’s expensive to me and it’s time consuming to contact support. And 3) system slow downs. I ran into all three today. And all the above take my time to figure out, address, contact support.
Hari K.
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Hey Kathleen - definitely understand the frustration here and thank you for the candid feedback. Our team is working to make new features, like sculptor, more repeatable and predictable.
Kathleen F.
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I’ve been in Software my entire career selling it designing it buying it — all of it. I know engineers love something new,, something shiny. That’s where the fun is . what I’m saying is this —-fix what is broken now —- credits credits credit credits. We don’t have to talk about this anymore. I think I’ve been pretty clear and I think you’ve been really generous with your responses and I truly appreciate them. Please don’t interpret my remarks is anything more than that. Cheers. Kathleen
Hari K.
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Thanks Kathleen!

Clay Support
APP
·
·
I understand how frustrating this situation must be for you. Would you like me to connect you with a human agent? Or if you provide more details about the issues you're facing, we can continue working together to find a solution.
Kathleen F.
·
·
Yes a human. I certainly don't want a bot to answer. These are issue with the Clay system. Not a bot.
Clay Support
APP
·
·
I’m routing you to a human agent now who can assist you further. We appreciate your patience and feedback.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Hari K.
·
·
Hi Kathleen,
Thank you so much for reaching out and for being such an engaged Clay user - we really appreciate your feedback. We're always working to make Clay better, and we'll be sharing your input with our engineering team.
Please don’t hesitate to reach out anytime with more thoughts or questions - we’re always learning from our users.
As well, we would love to hear any additional feedback that you have. I read from your message that Sculptor may be unreliable and tracking credits is frustrating. Is there any additional details that you found particularly annoying about these features? Your user feedback is what help shapes our product in the future. Thanks!
Kathleen F.
·
·
Well, to summarize: Tables chew up credits — 1. for unresolved bugs (Sculpt commands that don’t work)) and 2. for automatic running of columns in a table. Bugs happen. But credit use is a usability feature that should be under the control of the engineering team. And it’s expensive to me and it’s time consuming to contact support. And 3) system slow downs. I ran into all three today. And all the above take my time to figure out, address, contact support.
Hari K.
·
·
Hey Kathleen - definitely understand the frustration here and thank you for the candid feedback. Our team is working to make new features, like sculptor, more repeatable and predictable.
Kathleen F.
·
·
I’ve been in Software my entire career selling it designing it buying it — all of it. I know engineers love something new,, something shiny. That’s where the fun is . what I’m saying is this —-fix what is broken now —- credits credits credit credits. We don’t have to talk about this anymore. I think I’ve been pretty clear and I think you’ve been really generous with your responses and I truly appreciate them. Please don’t interpret my remarks is anything more than that. Cheers. Kathleen
Hari K.
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Thanks Kathleen!