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Issue with Clay Filtering for Lemlist Campaign and Credit Refund Request

Erica Stacy Tarwater

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Hi! I used the filter to filter down people based on company name, title and if AI says they work in recruiting to then add people to a Lemlist campaign, but Clay added everyone to my lemlist instead of just the filtered folks. Anyways, this ate up a ton of my Clay credits. Can I get some refunded?

Issue with Clay Filtering for Lemlist Campaign and Credit Refund Request | Clay

14 comments

· Sorted by Oldest

Erica Stacy Tarwater
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Plus caused me a massive headache
Erica Stacy Tarwater
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It's over several tables.
Erica Stacy Tarwater
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I don't even know how many at this point. I just realized it was doing this instead of doing what I told it
Erica Stacy Tarwater
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I have been spending the morning going through. I do have a question - Does it cost credits to send contact to Lemlist?
Erica Stacy Tarwater
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Okay thanks. This is the main table that didn't follow my filters, but I have many. https://app.clay.com/workspaces/309463/workbooks/wb_0szykveMFCsDRfxXBFf/tables/t_0szyl0apSvpeV5ATCVW/views/gv_0szyl0aawMhsH4vUW75
Erica Stacy Tarwater
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The filters have been removed now & I am using formula to filter instead
Erica Stacy Tarwater
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I don't know where to even begin to see how many credits need to be refunded.
Sayli Godse
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I can see the following spend on your tables over the last 14 days. Table with table id t_0sz3dvjg5oakvWibmEn spent a lot of credits over the last few days, specifically on Use AI columns. About 18k credits were spent on Use AI columns on 12th and 17th August.
Erica Stacy Tarwater
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I'm getting an error when trying to look at that table. Can you link it?
Erica Stacy Tarwater
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Okay, yeah, that one ran the AI for every column instead of just the ones I filtered out
Erica Stacy Tarwater
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I believe I turned off auto update on this table now. I am no longer using it anyways
Erica Stacy Tarwater
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Yes, can you refund some of the credits since it wasn't supposed to run for the entire table?
Erica Stacy Tarwater
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Yes, thank you.
Erica Stacy Tarwater
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Sounds good. Thanks again