Issue with Adding Email to Client's Clay Account Due to Trial Usage

Louie · 2025-02-21T14:26:43.719606+00:00

Hi guys, my client can't add my email into their clay account, I'm guessing it's because I have used that email with clay trial. Is there a way to like remove that from clay so it can be added back through my client's account?

To update your email situation, you'll need to request the deletion of your trial account first. You can email privacy@clay.com to request the deletion of your personal information and account. Once your trial account is deleted, your client will be able to add your email address to their Clay account. If you need to update email addresses in a Clay account after this, you'll just need to provide: 1. The current email address 2. The new email address you want to use

Source: Privacy | Clay.com

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