Enrichment Waterfall Issue: Who to Contact for Support?

Yan K. · 2025-10-20T10:56:39.024Z

Hi! Who should I speak with in case I am having a trouble with an enrichment waterfall. They took the credits, ran the half of it, but I don't see any changes on the spreadsheet

Enrichment Waterfall Issue: Who to Contact for Support? | Clay

9 comments

· Sorted by Oldest

Clay Support
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If your waterfall ran but you're not seeing changes, try these steps:
1.
Right-click the column header and hover over Run Column
2.
Select Force Run All Rows to jumpstart the run
If cells show "waiting for its inputs," click re-run this cell. Alternatively, toggle auto-update off and on, then accept the run prompt to update all rows.
No additional charges apply when re-running these rows.
If the issue persists after trying these steps, request human assistance by clicking Talk to a person for further investigation. [1]
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help with your enrichment waterfall issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
Yan K.
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I need a real person -- your troubleshooting guide is not applicable.
Clay Support
APP
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I understand your frustration and will connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Yan K.
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https://app.clay.com/workspaces/713190/workbooks/wb_0t4ezzpRVPW68UfVH4P/tables/t_0t4ezzpotwYkkzQwtHX/views/gv_0t4ezzp93bij7bTjRai
Nicole G.
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Hi Yan,
Thanks for reaching out to support. Would you be able to clarify for me which waterfall enrichment column you are referencing? I see that you currently have two in your table. Additionally, we don't charge credits for data that is not found, so even if the function runs and doesn't return anything, you only get charged for cells that have returned data.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
If your waterfall ran but you're not seeing changes, try these steps:
1.
Right-click the column header and hover over Run Column
2.
Select Force Run All Rows to jumpstart the run
If cells show "waiting for its inputs," click re-run this cell. Alternatively, toggle auto-update off and on, then accept the run prompt to update all rows.
No additional charges apply when re-running these rows.
If the issue persists after trying these steps, request human assistance by clicking Talk to a person for further investigation. [1]
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with your enrichment waterfall issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
Yan K.
·
·
I need a real person -- your troubleshooting guide is not applicable.
Clay Support
APP
·
·
I understand your frustration and will connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Yan K.
·
·
https://app.clay.com/workspaces/713190/workbooks/wb_0t4ezzpRVPW68UfVH4P/tables/t_0t4ezzpotwYkkzQwtHX/views/gv_0t4ezzp93bij7bTjRai
Nicole G.
·
·
Hi Yan,
Thanks for reaching out to support. Would you be able to clarify for me which waterfall enrichment column you are referencing? I see that you currently have two in your table. Additionally, we don't charge credits for data that is not found, so even if the function runs and doesn't return anything, you only get charged for cells that have returned data.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!