Post on Jul 29, 2025

Dennis S.

15 comments

Dennis S.
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HG Insights returned non relevant company information and spent 1400 credits. Since the data is not relevant, I'd like to request a refund
Dennis S.
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I specifically added Kentico CMS as a technology and there are over 100000 websites built with this tech but the result had nothing to do with Kentico at all
Dennis S.
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https://app.clay.com/workspaces/675326/workbooks/wb_0t0423iYzrR7SfZhpax/tables/t_0t042r7aVE5zyFJEP2W/views/gv_0t042rd6VkoxEcsgAgf
Dennis S.
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Suhaib confirmed that finding CMS tech with HG Insights sometimes do not work. My q is why then HS produced data
Abdul S.
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if you had a Kentico CMS set and still got off-target results, that shouldn't have happened since you already contacted Clay Support, they should get back to you soon they’re usually good about refunding credits when filters are clearly set but the data comes back irrelevant hope it gets sorted quickly!
Dennis S.
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ok thank you
LuisArturo
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Hey there Dennis thanks for reaching out, sorry for the delay here, can you clarify here which of the results did not contain Kentico as a technology here. Checking multiple rows here is returning Kentico, just want to see how many had the issue here
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Dennis S.
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Hi, I first ran a builtwith enrichment on first 10 and only got one hit. Then I took 20 or so random domain names and pasted it on my web browser and used builtwith extension to manually check each and none of them had listed Kentico as the CMS platform. I did not have time to check the other 80 manually. I mean the whole idea is for HG Insights to do this for me. Builtwith also reveals what version of Kentico CMS is used (9 to 13) and again that information was not available through HG either
LuisArturo
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Alright think you for the feedback here will bring this. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Dennis S.
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Hi Luis, Any update on this?
Hari K.
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Hey Dennis! The team has looked into this and the search appears to be working on our end. If you restart the search, you should be good to go! Let me know if that isn't the case
Dennis S.
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Hi Hari, I'm not sure if you read my previous post but the issue was not with if the search working or not, the issue was that the result that HG Insights produced did not have the necessary data. I want to find companies using Kentico CMS and HG Insights search page has this option under Vendor and Products. I checked 20 or so webites manually with Builtwith chrome extension and gort only 1 hit. Since I paid over 800 credits for my first search and additional 1300 credits for my second search (together with builtwith enrichment), the result was domain names (great) with vast majority not using Kentico (not so great) In this case I believe I should get the credits back.
Hari K.
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Hey Dennis - I've just refunded you 2100 credits. Hope this helps!
Channeled
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Peter S.
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Dennis S. did anyone at clay get back to you on why HG Insights returned results and charged you credits for companies that were not running the Kentico? I am about to start a project with some IT providers and was planning on using HG insights to help with targeting Tech stack. I am little concerned now.