Query About Lost Credits After Cancelling Explorer Plan

Udit G. · 2025-11-05 14:04:19.530741+00

Hi Clay team, I took the explorer plan on October 4 and cancelled it on Nov 3. All my 10k credit are lost and have only 200 credits in my account. I do not understand why the credits that I have already paid for are removed from my account. my email address - yudiefye@gmail.com (mailto:yudiefye@gmail.com) workspace - https://app.clay.com/workspaces/802429/home

Query About Lost Credits After Cancelling Explorer Plan | Clay

Clay Support
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When you cancelled your Explorer plan on November 3rd, your credits remained available until your billing cycle ended. After the billing cycle refreshed, your account switched to the free plan, which caps credits at 2x the monthly limit (200 credits for free plans).
Any credits exceeding this 200-credit limit were forfeited as part of our credit rollover policy when downgrading plans. [1] This is standard behavior - credits above your new plan's rollover cap cannot be retained.
If you need further help with this situation, just ask to speak to a human.
Clay Support
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Did that answer your question?
Udit G.
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I cancelled because I did not have enough money to buy another 10k credits. I thought I’ll work with the ones I have for now and buy after sometime. Can you please explain why the credits left in my account (ones I have already paid for) have been forfeited just because I cancelled the explorer plan.
Clay Support
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I understand your frustration with the credit forfeiture after cancellation. I’m routing you to our human team now so they can assist you further.
Intercom
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Udit G.
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Please! I want to speak to someone who can help me here.
Gabe E.
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Hi Udit, I'm having trouble finding the workspace. Can you send along the associated email?
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Gabe E.
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I can say that generally, there is a period of one month to use credits after a downgrade, which is likely what happened here. Let me check up the chain on a partial refund /what we can do .
Udit G.
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email is - yudiefye@gmail.com
Udit G.
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Hi Gabriel - here is the email address - yudiefye@gmail.com
Gabe E.
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Thank Udit! A 50% refund is likely all I'm able to offer as we're out of that one month grace period. Would that be enough to keep you building?
Udit G.
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These were downgraded because I cancelled the explorer plan on Nov 3. Atleast I should get one month to use the credits I already have after I cancelled the plan.
Udit G.
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Gabriel, 50% is okay but not satisfied with this policy from Clay. I am from India and I paid 30k to buy these credits, which is a lot of money for me. I am a part of the Clay bootcamp and was looking for internship in the GTME role - so could not use the credits because I did not have a live project. Can you please do something?
Udit G.
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Please let me know what is possible. I am really in need of that 🙂
Udit G.
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I will wait for the update from you on this. Please lmk Gabe E.

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