Request to Transfer Clay Account Credits and Extend Expiration Date

AJ C. · 2025-07-17 15:54:13.000305+00

Hi, we have an agency and have 2 clay accounts for my business, the 2nd one we've been paying for a while and just noticed recently we haven't used it and can just stick to the first one. The second one has almost 20k credits. Is it possible to get these moved to our main account so we don't lose these - and also extend the rollover date? the credit expiration date is so fast, it's only 30 days and would hate to use all of these that we paid for. For context, both are on the $349 plan, and emails are and . the second email is the account we'll deactivate, move credits over to the main one, and eventually upgrade the main account instead of having 2 separate ones

Request to Transfer Clay Account Credits and Extend Expiration Date | Clay

8 comments

· Sorted by Oldest

Clay
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Credits cannot be transferred between separate Clay accounts. Each account maintains its own credit balance independently. For monthly plans, unused credits roll over and accumulate up to 2x your plan's monthly credit limit. On the $349 plan, this means credits can accumulate beyond the base monthly allocation according to this rollover policy. The rollover timeframe and credit expiration policies are built into our system and cannot be extended manually. Would you prefer to use up the 20k credits on the second account before canceling it, or would you like to explore other options for consolidating your Clay usage?
Sources: Do credits roll over? - FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription Credits | Documentation | Clay University
Hari K.
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Hey Alexander - Happy to help with this! Currently, I can see that the email "eccentricentrepreneur7@gmail.com" is on a workspace that has 18,663 credits that you want to transfer to your main account. I can definitely process the deletion of that account and cancellation of the plan, but for the primary at aj@revenueboost.net, which workspace would you like those credits added to? For context, our credits are on a per-workspace basis and there are currently 4 associated workspaces with this email
AJ C.
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thank you so much for the help!
AJ C.
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yea, it's Revenue Boost workspace
AJ C.
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the primary workspace on that account, the other ones were ones my client added us too
AJ C.
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and then are you able to extend that rollover date, as I doubt we will use all of those credits within 2 weeks haha as it says now they expire April 2
Hari K.
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Hey there! I was just able to transfer the credits, cancel your plan on eccentricentrepreneur7@gmail.com as well as submit a request to delete that account. The newly added credits should not expire, so no need to worry about the rollover! Hope this helps!
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Clay
APP
·
·
Credits cannot be transferred between separate Clay accounts. Each account maintains its own credit balance independently. For monthly plans, unused credits roll over and accumulate up to 2x your plan's monthly credit limit. On the $349 plan, this means credits can accumulate beyond the base monthly allocation according to this rollover policy. The rollover timeframe and credit expiration policies are built into our system and cannot be extended manually. Would you prefer to use up the 20k credits on the second account before canceling it, or would you like to explore other options for consolidating your Clay usage?
Sources: Do credits roll over? - FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription Credits | Documentation | Clay University
Hari K.
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Hey Alexander - Happy to help with this! Currently, I can see that the email "eccentricentrepreneur7@gmail.com" is on a workspace that has 18,663 credits that you want to transfer to your main account. I can definitely process the deletion of that account and cancellation of the plan, but for the primary at aj@revenueboost.net, which workspace would you like those credits added to? For context, our credits are on a per-workspace basis and there are currently 4 associated workspaces with this email
AJ C.
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thank you so much for the help!
AJ C.
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yea, it's Revenue Boost workspace
AJ C.
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·
the primary workspace on that account, the other ones were ones my client added us too
AJ C.
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·
and then are you able to extend that rollover date, as I doubt we will use all of those credits within 2 weeks haha as it says now they expire April 2
Hari K.
·
·
Hey there! I was just able to transfer the credits, cancel your plan on eccentricentrepreneur7@gmail.com as well as submit a request to delete that account. The newly added credits should not expire, so no need to worry about the rollover! Hope this helps!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.