Issue with HG Insights Enrichment for Vendor Domains Ending in .io | Clay

Issue with HG Insights Enrichment for Vendor Domains Ending in .io

hi team, I'm trying to run the HG Insights enrichment but it isn't giving me the option to run it. I'm working if vendor domains ending in ".io" are recognized by the enrichment?

9 comments

Channeled
APP
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Yes, vendor domains ending in ".io" are recognized by the HG Insights enrichment. The enrichment accepts any valid domain as input, including ".io" domains. Regarding your inability to run the enrichment, there could be a few reasons: 1. Ensure you're using the correct action. For HG Insights, you can use "Enrich company," "Get company tech stack," or "Find domain from company name." 2. Check if you've selected the correct input column containing the domain names. 3. Verify that you have the necessary permissions and credits to run the enrichment. If you're still unable to run the enrichment after checking these points, you may need further assistance. Click on "Talk to a person" to request human support for a more detailed investigation of your specific issue.
Sources: HG Insights integration overview | Documentation | Clay University HG Insights integration overview | Documentation | Clay University HG Insights integration overview | Documentation | Clay University
Jason -.
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https://app.clay.com/workspaces/589752/workbooks/wb_0svui6rzdKqFjnZ3fAn/tables/t_0svui6rfD2DiDkxMVRS/views/gv_0svui6sEPcYtJKgbGnT
Jason -.
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I wonder if the problem is that the Clayagent isn't finding any products on the domain...
Daniel K.
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Hey Jason — thanks for reaching out! The reason you’re not seeing the option to run the HG Insights enrichment is because the Products field is required. If you enter values in that section, it should allow you to save and proceed. As for domains ending in ".io"—yes, they should be recognized by the enrichment, so that shouldn’t be an issue. Let us know if adding products doesn’t resolve it, and we’ll take a closer look!
Jason -.
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Hi Daniel K., The Products field is not populating with anything so I can't select anything in that field:
Jason -.
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Can you try replicating with that vendor's domain partnerpage.io. ?
Daniel K.
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Hey Jason, I was able to replicate the issue. It looks like there aren’t any products tracked by HG that are currently associated with partner.io or similar tools. You might want to review the product catalog first to see if anything matches your criteria—here’s how you can do that:
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I also checked BuiltWith, and only PartnerPage shows up, and even then, it's only tied to a few websites:
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Let me know if you'd like help exploring other targeting options!
Jason -.
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Yeah, looks like HG isn't a good solution
Jason -.
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We're going to have to figure this out on our own with web crawlers