The lookup single row enrichment can only filter using one column at a time, which may cause mismatches when you need multiple criteria.
To improve matching accuracy:
⢠Use a unique identifier - Email addresses work best as lookup values since they're typically unique
⢠Check your filter settings - Ensure you're using "equal to" rather than "contains" for exact matches
⢠Verify the lookup column - Make sure the column you're searching in actually contains the values you're looking for
If you need to match on multiple criteria, consider creating a merged column that combines the values you want to match on, then use that as your lookup field.