Issue with Sumble Integration Not Available in Connections

Levi K. · 2025-11-21 18:56:22.783412+00

Is the sumble integration no longer available? It stopped working in a table, and now I cannot see it in my available connections to add, or as a clay provided connection

Issue with Sumble Integration Not Available in Connections | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
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The Sumble integration is still available in Clay. [1] It provides AI-powered account intelligence and enables you to find data on specified technologies used by companies. [2]
If you can't see it in your connections, try going to Settings > Connections and clicking + Add connection to search for Sumble. [3]
Before we troubleshoot further, I'd recommend trying Clay's built-in AI tool called Sculptor (top-right corner of your screen) to help rebuild your workflow or table setup. It's free and can quickly set up automations. Let me know if that helps or if you're still having issues finding the integration!
Clay Support
APP
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Is that what you were looking for?
Levi K.
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i have tried all of that and nothing
Clay Support
APP
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Since you've tried the standard troubleshooting steps, let's try a few more things:
First, try clearing your browser cache and doing a hard refresh. For Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari). For PC: Ctrl + F5.
If that doesn't work, double-check that you're looking in the right place - go to Settings > Connections and make sure you're searching for "Sumble" exactly. [1]
Before we dig deeper, I'd really recommend trying Sculptor (top-right corner of your screen) to help rebuild your workflow. It's free and might quickly identify what's going wrong with your Sumble setup. Can you give that a try and let me know if it helps?
Levi K.
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Did all that still getting the error "Payment required" we have more than enough credits
Clay Support
APP
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·
A "Payment required" error despite having credits usually means the integration requires your own API key rather than Clay credits. [1]
If you have an existing Sumble subscription, you can connect your own API key to use it free of charge in Clay. We charge credits for data enrichment because we pay data providers for access, but if you have your own subscription, you can bypass this cost. [2]
Before we dig deeper, try using Sculptor (top-right corner) to rebuild your Sumble workflow - it might quickly identify what's causing the issue. Let me know if that helps!
Clay Support
APP
·
·
Did that help resolve the payment error?
Levi K.
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No because again, it doesn't show at all in the connections page
Clay Support
APP
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I'm sorry for the frustration this has caused. I'll connect you with a human agent who can assist you further.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Smit V.
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Hey Levi, can you share the table link where this is happening?
Smit V.
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I was able to replicate the behavior on my end. Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Smit V.
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Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
1

Clay Support
APP
·
·
The Sumble integration is still available in Clay. [1] It provides AI-powered account intelligence and enables you to find data on specified technologies used by companies. [2]
If you can't see it in your connections, try going to Settings > Connections and clicking + Add connection to search for Sumble. [3]
Before we troubleshoot further, I'd recommend trying Clay's built-in AI tool called Sculptor (top-right corner of your screen) to help rebuild your workflow or table setup. It's free and can quickly set up automations. Let me know if that helps or if you're still having issues finding the integration!
Clay Support
APP
·
·
Is that what you were looking for?
Levi K.
·
·
i have tried all of that and nothing
Clay Support
APP
·
·
Since you've tried the standard troubleshooting steps, let's try a few more things:
First, try clearing your browser cache and doing a hard refresh. For Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari). For PC: Ctrl + F5.
If that doesn't work, double-check that you're looking in the right place - go to Settings > Connections and make sure you're searching for "Sumble" exactly. [1]
Before we dig deeper, I'd really recommend trying Sculptor (top-right corner of your screen) to help rebuild your workflow. It's free and might quickly identify what's going wrong with your Sumble setup. Can you give that a try and let me know if it helps?
Levi K.
·
·
Did all that still getting the error "Payment required" we have more than enough credits
Clay Support
APP
·
·
A "Payment required" error despite having credits usually means the integration requires your own API key rather than Clay credits. [1]
If you have an existing Sumble subscription, you can connect your own API key to use it free of charge in Clay. We charge credits for data enrichment because we pay data providers for access, but if you have your own subscription, you can bypass this cost. [2]
Before we dig deeper, try using Sculptor (top-right corner) to rebuild your Sumble workflow - it might quickly identify what's causing the issue. Let me know if that helps!
Clay Support
APP
·
·
Did that help resolve the payment error?
Levi K.
·
·
No because again, it doesn't show at all in the connections page
Clay Support
APP
·
·
I'm sorry for the frustration this has caused. I'll connect you with a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Smit V.
·
·
Hey Levi, can you share the table link where this is happening?
Smit V.
·
·
I was able to replicate the behavior on my end. Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Smit V.
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
1