Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Billing and Credit Issue: Out of Credits Since July 19th

·

·

I’m having an issue with billing and credits, says I’m out of credits - but also says I haven’t used any credits since July 19th - when the credits should have reset for the billing period

Billing and Credit Issue: Out of Credits Since July 19th | Clay

4 comments

· Sorted by Oldest

Clay
APP
·
·
When your plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times. Our card provider needs time to process transactions, so credits from a renewal may not appear immediately. The 1-2 hour processing window applies to each renewal cycle based on your original billing time. If it's been more than 2 hours since your billing period should have reset and you're still seeing this issue, you can request human assistance by clicking on "Talk to a person" for further help.
Sources: Running Out of Credits Credits | Documentation | Clay University Credits | Documentation | Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Peter Erickson
·
·
I'm having the same issue
Samuel Arsenault-Brassard
·
·
I was told there is a bug today, they are working on it in priority, have not been able to access my credits since this morning