Billing and Credit Issue: Out of Credits Since July 19th

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I’m having an issue with billing and credits, says I’m out of credits - but also says I haven’t used any credits since July 19th - when the credits should have reset for the billing period

4 comments

Clay
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When your plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times. Our card provider needs time to process transactions, so credits from a renewal may not appear immediately. The 1-2 hour processing window applies to each renewal cycle based on your original billing time. If it's been more than 2 hours since your billing period should have reset and you're still seeing this issue, you can request human assistance by clicking on "Talk to a person" for further help.
Sources: Running Out of Credits Credits | Documentation | Clay University Credits | Documentation | Clay University
Channeled
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Peter E.
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I'm having the same issue
Samuel A.
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I was told there is a bug today, they are working on it in priority, have not been able to access my credits since this morning