Urgent: Assistance Needed to Recover Expired Client Credits | Clay

Urgent: Assistance Needed to Recover Expired Client Credits | Clay

Clay Support
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I understand your concern about the expired credits. Would you like me to connect you with a human agent who can assist further? Or if you provide more details about the actions you took, we can continue working together.
parth n.
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Human would be ideal. Old workspace: 506334 New workspace: 400571 My new workspace already does have some credits tho
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Clay Support
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You can continue the conversation on WhatsApp instead.
Clay Support
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Messenger App
parth n.
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I can wait for a human team member.
Andrew Q.
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Hey there! Thanks for reaching out. Could you confirm if you're asking to credit back expiring credits that belonged to your workspace? Or are you trying to transfer expiring credits from one workspace to another?
parth n.
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The latter.
parth n.
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They just expired a few hours ago. I did not realise the dates of rollover are not in IST.
Andrew Q.
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Hey there! Just checked the account and it looks like our team already awarded a partial refund to the expiring credits to the workspace 506334. We will not be able to award further and cannot transfer credits since you are not an admin in your client's workspace.
parth n.
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Partial refund?
parth n.
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210 USD?
Andrew Q.
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Hey! I was referring to your client's workspace that you had mentioned. One of the members from that workspace reached out to our team this earlier and got a partial refund in credits awarded back to that workspace.
If you have any further questions regarding your client's workspace, please reach out to them.
parth n.
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I understand now. Just checked with the team. They did not realise that its too difficult to use the credits in a free account though.