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Trouble Activating Your Workspace Account? Here's How to Fix It | Clay

Trouble Activating Your Workspace Account? Here's How to Fix It

·Nov 17, 2025 08:00 PM·

hi - i need help with activating my account. i got an invite to a workspace, but it doesn't work.

5 comments

· Sorted by Oldest

Clay Support
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When you receive a workspace invite, you'll get an email to join with a specified role. [1]
If the invite isn't working, first check your spam folder for the invitation email. If you're having trouble with login, it might be because your account uses Google Authentication - try logging in via Google instead of using a password.
What specific error are you seeing when you try to use the invite?
Kitty G.
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It says my email is deactivated due to potential fraud or something (i have not used this email on anything).
Clay Support
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This sounds like a security measure triggered by our system. Since you're responsible for maintaining account security and we need to verify your identity, you'll need to speak with a human agent who can review your account status and help resolve this deactivation issue. [1]
Just ask to speak to a human and they can investigate what triggered the fraud detection and get your account activated properly.
Clay Support
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Was that helpful?
Clay Support
APP
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I’m sorry again for the inconvenience with your account deactivation and hope the information was helpful. Would you like to provide more details about what you’re trying to resolve so I can assist you further?