Issue with Clay Credit Balance Not Reflecting Correctly

Ajay N. · 2025-12-10T15:23:21.039Z

Hey team, my clay credit shows 0 even though i've 5k more left. On my credit consumption page as well its evident about the total consumtion around 5k which means i should have 5k left. please check.

Issue with Clay Credit Balance Not Reflecting Correctly | Clay

12 comments

· Sorted by Oldest

Clay Support
APP
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I can see the discrepancy - your usage shows around 5k consumed from a 10k plan, but you're showing 0 available credits.
A few things could cause this:
Credit processing delays - If your plan renewed recently, credits can take 1-2 hours to appear due to transaction processing times. [1]
Hidden credit consumption - Credits might be used by auto-updates, recurring processes, or actions that were stopped mid-process but still consumed credits. [2] Check if any tables have auto-update enabled or if there are running enrichments.
Audit your recent activity - Review your table histories and check for any enrichments that were run and later deleted, as credits would still be consumed.
If none of these explain the discrepancy and it's been more than 2 hours since any renewal, just ask to speak to a human and they can investigate your specific account.
Clay Support
APP
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Is that what you were looking for?
Ajay N.
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speak to a human
Clay Support
APP
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I understand your concern and will connect you to a human agent who can assist further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Ajay N.
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account with issue : josh@jkdagency.com
Ashwin D.
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Hey Ajay - thank you for reaching out. There are a lot of workspaces associated with that email address. Which one is having the credit issues?
Ajay N.
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The workspace named JKD agency
Ajay N.
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Ashwin D. please let me know if you need any other info as we need this sorted asap
Ajay N.
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worspace number 347341
Ethan Huang
APP
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Thanks for reaching out--our team is working to fix this bug. The integrations area has more credit useage than your workspace. Because of the mismatch, I gave you 5K credits! Let me know if there is anything else I can help with.
1
Clay Support
APP
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·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I can see the discrepancy - your usage shows around 5k consumed from a 10k plan, but you're showing 0 available credits.
A few things could cause this:
Credit processing delays - If your plan renewed recently, credits can take 1-2 hours to appear due to transaction processing times. [1]
Hidden credit consumption - Credits might be used by auto-updates, recurring processes, or actions that were stopped mid-process but still consumed credits. [2] Check if any tables have auto-update enabled or if there are running enrichments.
Audit your recent activity - Review your table histories and check for any enrichments that were run and later deleted, as credits would still be consumed.
If none of these explain the discrepancy and it's been more than 2 hours since any renewal, just ask to speak to a human and they can investigate your specific account.
Clay Support
APP
·
·
Is that what you were looking for?
Ajay N.
·
·
speak to a human
Clay Support
APP
·
·
I understand your concern and will connect you to a human agent who can assist further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Ajay N.
·
·
account with issue : josh@jkdagency.com
Ashwin D.
·
·
Hey Ajay - thank you for reaching out. There are a lot of workspaces associated with that email address. Which one is having the credit issues?
Ajay N.
·
·
The workspace named JKD agency
Ajay N.
·
·
Ashwin D. please let me know if you need any other info as we need this sorted asap
Ajay N.
·
·
worspace number 347341
Ethan Huang
APP
·
·
Thanks for reaching out--our team is working to fix this bug. The integrations area has more credit useage than your workspace. Because of the mismatch, I gave you 5K credits! Let me know if there is anything else I can help with.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!