Troubleshooting Zoom Info Connection Issues with Clay Integration

Has anyone had any luck connecting their Zoom Info account to Clay? I click on add connection and then when I name my connection, add my zoominfo username and then password it gives me an error message. It says "An error occurred while creating the account. Please check your credentials and try again." How can I fix this and get my Zoom Info integrated?

28 comments

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To resolve this credentials error when connecting your ZoomInfo account, follow these steps: 1. Go to your profile picture in the top-right corner and select Settings 2. Navigate to the Connections tab in the sidebar 3. Click Add Connection and search for ZoomInfo 4. When configuring the connection: • Double-check that your ZoomInfo username and password are entered correctly • Make sure there are no extra spaces before or after your credentials • Verify that your ZoomInfo account is active and in good standing If you continue experiencing issues after following these steps, you may want to: ** Try clearing your browser cache and attempting the connection again ** Ensure you're using your current ZoomInfo login credentials
Sources: Workspace administration documentation | Documentation | Clay University Managing integration accounts | Documentation | Clay University
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Was that helpful?
Jake B.
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no it's not letting me connect it.
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Jake B.
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Here is what I am getting, and I'm not sure why. My zoom Info Login and Password are correct and I'm still getting this error.
Mark L.
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Thanks for sharing this. Could you let me know the workspace where you're trying to set this up? I didn't see one associated with your email address here. I'm also curious if there's some browser-related hiccup here. Any luck when trying with a different browser, in incognito mode, after ensuring all cookies are allowed, etc.?
Jake B.
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the email associated to my workspace is bcadhesives@gmail.com
Jake B.
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I'll try a different browser now and let you know if that solves is.
Jake B.
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I tried incognito mode and it still gives me that same error message
Mark L.
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Thanks for giving that a shot. From here, I'd recommend two items: 1. Reach out to ZoomInfo support and confirm if you have API access enabled under your current credentials? (From what I understand, it's an additional package they offer.) 2. Ask if they can allowlist clay.com for usage under your account. I've seen other customers who were not aware of this security restriction they apply. I'm curious if perhaps that access has not been set up for your account.
Jake B.
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Thanks Mark. I'll email them and get back to you if I still have problems.
Jake B.
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Hi Mark I was able to get it added after talking to Zoom Info, thank you! However, see attached. Do you know why I'm getting this error message?
Tanvi R.
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That's great! It looks like you're still getting an error because you're missing an input for this action. Could you click into this provider in the waterfall and see what mandatory inputs are not filled?
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Jake B.
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Yes, see attached. Here's what's inside of the Zoom Info Action. I'm still unsure why it's giving me an error
Jake B.
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Also, if I then click into waterfall output there's nothing in there. See attached.
Bruno R.
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Thank you for the added context! Do you mind sending the link (url) to the table so we can take a closer look at your configuration here ?
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Jake B.
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yes, please see below: https://app.clay.com/workspaces/481112/tables/t_e2eZHwnUcKsz/views/gv_yvVxSY3GX8cv
Jake B.
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Let me know if you have any luck here. I want to add the Zoom Info Integration to my email waterfall.
Bo (.
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! For now, you can add a ZI action separate from the waterfall while we fix this. You can also add a conditional formula to prevent it from running if the waterfall has any results.
Jake B.
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Hi Bo, thanks for getting back to me. So, what you're telling me to do is create a new Column enrichment for ZoomInfo and click on the Enrich contact? See attached screenshots is this the right? I only want this to run if the emails from the waterfall are empty. Is this how you would do it, or is there a better way to do this?
Bo (.
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I recorded this walkthrough video showing exactly how to set this up:
https://cln.sh/B8QK7xZv Let me know if you have any follow-up questions!
Jake B.
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Thank you Bo! I'll reach out to Zoom Info to see why the Invalid credentials message is showing up under the "Enrich Contact" Zoom Info Column. Can you also make a short video adding a column next to the Zoom Info "Enrich Contact" column that merges together all of the correct emails after going through the waterfall and then after going through the Zoom Info Enrich Contact Column? Can you put this column of combined emails or whatever it's called after the Zoom Info "Enrich Contact" column?
Bo (.
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The email output from Zoominfo isn't there yet, so it can't be referenced at the moment. You can see how to do this with the emails right here: [missing URL]
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Bo (.
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Hey there, The email output from Zoominfo isn't there yet, so it can't be referenced at the moment. You can see how to do this with the emails right here:
(2711 kB)
Jake B.
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Hi Bo, I was able to get the Zoom Info enrich contact to work. Based on your video what do I put as the / in the "then try" section to merge all the emails from the waterfall and the enrich zoom info column to show all the validated emails in one column?
Jake B.
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I'm trying to merge the Waterfall with the Enrich Contact with Zoom Info, but it's not showing the actual email address in the "Merged Emails" column. Can you help me fix this so it shows the actual person's email address?
Jake B.
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When I open up one of the cells that says "Contact Found" it's showing a bunch of Hashed Emails. Why is that? Shouldn't it be pulling that contact's work email and putting it in the "Merged Email" column I created?
Tomi F.
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I’ve heard back from our engineering team and can confirm that we’re adding this issue to our backlog. For greater context, our product team prioritizes bugs based on the severity of the issue and how widespread of an experience it is with customers. To set expectations, items like this may not be addressed for some time. The timeline is based on the team's current existing set of work and upcoming feature releases, all subject to change. So what happens now? Now that your issue has been logged, I will tentatively mark this as closed. Please note that I will reach out to you as soon as I receive any new information about this bug. If you don’t hear from me, then the engineering team is still working on it. As soon as there's an update, this conversation will automatically re-open on my end and I will follow up with you. Do you have any further questions before I step away from this conversation until I have an update for you?