How to Regain Access if Your Account Is Locked

Muhammad W. · 2026-01-19T11:17:33.803Z

Hi Clay Team, My account is locked. This is the only account I’m using for learning and the cohort. Could you please advise how I can regain access? Thanks, Muhammad

How to Regain Access if Your Account Is Locked | Clay

13 comments

· Sorted by Oldest

Clay Support
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Your account was locked due to our security measures to combat spam usage of free trial credits.
Since you need further help with unlocking your account, please ask to speak to a human and they'll be able to look into your specific situation and get you back up and running.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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I understand your concern about the locked account and apologize for the inconvenience. Would you like to provide more details about your situation so I can assist you further?
Muhammad W.
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No, thanks. I just want to unlock my account as soon as possible. I haven’t encountered this issue before.
Clay Support
APP
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I understand your urgency and will connect you to a human agent who can assist with unlocking your account.
1
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Muhammad W.
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Hi Clay S., I’m following up on my previous message regarding unlocking my account. This issue is new for me, and I’d appreciate an update on the status or any steps required from my side to move this forward as soon as possible. Thank you for your support. Best regards, Muhammad
Michael A.
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Hi Muhammad - happy to help!
It seems like you haven't used this account since May of last year. Would love to get a bit more information / context. Thanks!
Muhammad W.
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Hi Michael A. Thanks for getting back to me! I primarily use this account for learning and participating in the cohort. I haven’t accessed it recently because I’ve been focused on my projects, but I’ll be using it actively again moving forward. Please let me know if you need any additional info from my side to get the account unlocked. Thanks again, Muhammad
Andrew Q.
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Hey Muhammad! What is the other account that you've used to focus on your projects?
Muhammad W.
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Hey, I’m not using any other Clay accounts. I’ve been focused on other freelance projects recently, which is why this account wasn’t very active.
Muhammad W.
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Clay The account is unlocked and working now. You can close the ticket. Thanks for the support.
Munnawar H.
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Hi Muhammad,
I'm glad everything worked out. Have a great day!

Clay Support
APP
·
·
Your account was locked due to our security measures to combat spam usage of free trial credits.
Since you need further help with unlocking your account, please ask to speak to a human and they'll be able to look into your specific situation and get you back up and running.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I understand your concern about the locked account and apologize for the inconvenience. Would you like to provide more details about your situation so I can assist you further?
Muhammad W.
·
·
No, thanks. I just want to unlock my account as soon as possible. I haven’t encountered this issue before.
Clay Support
APP
·
·
I understand your urgency and will connect you to a human agent who can assist with unlocking your account.
1
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Muhammad W.
·
·
Hi Clay S., I’m following up on my previous message regarding unlocking my account. This issue is new for me, and I’d appreciate an update on the status or any steps required from my side to move this forward as soon as possible. Thank you for your support. Best regards, Muhammad
Michael A.
·
·
Hi Muhammad - happy to help!
It seems like you haven't used this account since May of last year. Would love to get a bit more information / context. Thanks!
Muhammad W.
·
·
Hi Michael A. Thanks for getting back to me! I primarily use this account for learning and participating in the cohort. I haven’t accessed it recently because I’ve been focused on my projects, but I’ll be using it actively again moving forward. Please let me know if you need any additional info from my side to get the account unlocked. Thanks again, Muhammad
Andrew Q.
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Hey Muhammad! What is the other account that you've used to focus on your projects?
Muhammad W.
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Hey, I’m not using any other Clay accounts. I’ve been focused on other freelance projects recently, which is why this account wasn’t very active.
Muhammad W.
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Clay The account is unlocked and working now. You can close the ticket. Thanks for the support.
Munnawar H.
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Hi Muhammad,
I'm glad everything worked out. Have a great day!