Significant Delays in Clay's People Search for 15K Records | Clay

Significant Delays in Clay's People Search for 15K Records | Clay

Clay Support
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The delays you're experiencing are likely due to performance issues with large tables and multiple actions running simultaneously. Try doing a hard refresh first - on Mac use Command + Shift + R, on Windows use Ctrl + F5.
Large tables can also have loading delays where empty spaces appear before data populates. Our people search data refreshes on a rolling 2-3 week cycle, so some delays are normal.
If the refresh doesn't help, the issue might be with your table setup or workflow complexity affecting processing speed.
Clay Support
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Was that helpful?
Clay Support
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If you still need help with the delay in your people search, I’m here to assist. Would you like to provide more details about your table setup or workflow so we can explore this further?
Petar R.
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Connect to human
Clay Support
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I understand your frustration, and I’m routing you to one of our human agents who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Andrew Q.
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Hey Petar! Thanks for reaching out. I just attempted to re-produce a similar table and it loaded up fine for me.
Could you clarify for me because the first link you sent here looks like a CSV upload? Were you referring to this table here?
Petar R.
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hey Andrew Q. basically I've run 15K rows today on table no1 - company table and got 0 records created in my people table (clay's people search) after all 15k rows have run.
Petar R.
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The first link I sent is a link to company table, the second link is a link to people table where the people found by clay's people search should be written.
Andrew Q.
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Just to confirm, is it this table here with 25,000 as the limit but only ~6k was pulled?
Petar R.
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Yes. But these 6K were created weeks ago
Petar R.
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When I run the table before.
Petar R.
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hey Andrew Q. any news on this?
Andrew Q.
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Hey Petar, I'll go ahead and escalate this to our engineering team to take a closer look. Do you happen to remember what day these 6,000 rows were added? Was it December 2nd?
Petar R.
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Yes it was Dec 2nd. The table I run yesterday still didn't add any leads to my people table using Clay's people search. Not sure what's going on. Pls escalate it. Lmk if you need more info on this.