Help Needed: Friend Unable to Signup and Support Email Unanswered

Masum B. · 2026-01-20T11:35:52.765Z

Hi I need help Some one from my friend list He tried to signup but he has been bolcked. He also gave a text on suport email but no one answer. Email is "computeerchandu@gmail.com"

Help Needed: Friend Unable to Signup and Support Email Unanswered | Clay

Clay Support
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Your friend's account was likely locked due to our security measures to combat spam usage of free trial credits.
Our team will review their situation and provide updates as soon as possible. Since they've already reached out via email, they should receive a response from our team directly.
If they need more immediate help, they can ask to speak to a human here in this chat.
Clay Support
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Was that helpful?
Masum B.
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It’s been a few hours, but no one has replied yet. Almost a full day has passed.
Clay Support
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I understand the frustration with the delay. Account lock reviews can take some time as our team carefully examines each case.
Since it's been about a day, your friend should continue waiting for the email response. If they need more immediate assistance, they can ask to speak to a human in this chat and we can help escalate their case.
Clay Support
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Is that what you were looking for?
Masum B.
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They need their account ASAP. how called a Human
Clay Support
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I understand the urgency of your friend's situation. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to assist you here.
Masum B.
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Human agent
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

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Luca P.
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Hi Masum, thanks for reaching out to support!
I've just gone ahead and unlocked the account, let me know if you experience any other issues
Masum B.
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Will check and let you know
Masum B.
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Hi Luca P. Could you check this Id jibannagar770@gmail.com?
Masum B.
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Whats happen why This account also blokced the text me few min ago That they gave mail before 26hours ago
Andrew Q.
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Hey folks! If you have any questions in regards to your account, please email us at support@clay.com due to privacy reasons. We'll be able to look into these cases in a private setting.

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