Issues with Claygent API Reported by Users on Tier 2

I have troubles with Claygent today and yesterday. I'm using 4o mini with my api connection. I'm on Tier 2 on openai platform. I see other members complaining about the same thing. Any news on this?

8 comments

Clay
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For Claygent to work properly with OpenAI, you need Tier 2 or higher with at least 450,000 TPM (tokens per minute). Since you're on Tier 2, your tier should be sufficient. The issues you're experiencing might be related to: • API key problems - Verify your OpenAI API key is correct at OpenAI API Keys and update it in Clay if needed • Rate limit warnings - Yellow warnings indicate slow performance due to low limits on your account, even with the correct tier Check your OpenAI API usage and limits in your OpenAI account to ensure you're meeting the TPM requirements for Claygent.
Source: AI Tokens | Documentation | Clay University
Petar R.
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No. This has nothing to do with limits, api key or tier. Everything looks fine. Something doesn't feel right on Clay's end.
Stefano
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Petar - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
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Petar R.
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Thanks Stefano I'm not the only one - there are more members experiencing the same issue. One you hear back from the team, can you let us know the ETA? I'd appreciate so much, since I'm completely blocked at the moment without Claygent.
Stefano
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Hi Petar I do not have an ETA yet, but the engineers are actively working on this and I am expecting it to be solved soon.
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Petar R.
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Stefano According to openAI status they have issues with API: https://status.openai.com/ I've tried using Anthropic model, it doesn't output an error anymore. Is there a confirmed issue on Clay's end as well, or is is just openai?
Stefano
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Hi Petar, we have recently also experienced issues with API keys and LLM models. However, we will let you know as soon as it is solved!
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LuisArturo
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

Issues with Claygent API Reported by Users on Tier 2 | Clay