Issue with Ocean.io Reducing Clay Credits Excessively

Abdel S. · 2025-11-09T13:47:04.326Z

I just used ocean.io (http://ocean.io) feature within clay and it used all 2.5k of my clay credits but only gave me just less than 900 companies, i think this is an error, can someone help?

Issue with Ocean.io Reducing Clay Credits Excessively | Clay

Clay Support
APP
·
·
This appears to be working as designed. Ocean.io charges 1 credit per result returned, but the total credit consumption depends on your configuration settings. [1]
The discrepancy likely occurred because:
Multiple runs or filters: If you ran the enrichment multiple times or had different filter configurations, credits are consumed for each execution
Limit settings: You may have set a higher limit than the actual results returned. Credits are charged based on the API calls made, not just successful results [2]
Auto-updates enabled: If auto-updates were turned on, the enrichment may have run multiple times automatically
To investigate further, check your table's activity history by right-clicking on the Ocean.io column and selecting "Run Info" to see the total credits spent on that specific column.
For future runs, set appropriate limits in the "Limit Results" field to control credit consumption and test with smaller batches first.
Clay Support
APP
·
·
Did that answer your question?
Abdel S.
·
·
No it didnt
Clay Support
APP
·
·
I'm sorry for the frustration. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ariana (.
·
·
Abdel - Do you mind sending the link (url) to the table so we can take a look?
Loading attachments
Abdel S.
·
·
Hey, sure
Abdel S.
·
·
https://app.clay.com/workspaces/223297/workbooks/wb_0t5goaa7QhdiEUyfRBs/tables/t_0t5god5jYkyfy8qfaY2/views/gv_0t5god6uX6JTucSus4A
Ariana (.
·
·
Thanks Abdel! I am checking with engineers on this to try to get a better understanding around this, will let you know when I have an update!
1
Abdel S.
·
·
Thanks
Ariana (.
·
·
It looks like this may be a bug Abdel, we're looking into it and will let you know!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Abdel S.
·
·
Any updates?
Aditi S.
·
·
Hi Abdel - sorry our auto-close feature kicked in here. The team is working on this and we will let you know once we have any update on this.
1
Ariana (.
·
·
Hey Abdel, I refunded you 2000 credits for this issue while we continue to look into it, hope this helps!

18 comments