Troubleshooting Missing Names in Job Contact List Tool

Kyle A. · 2025-11-27T19:10:01.919Z

ok might be a silly question but I have a list of comanies with open job data. I've listed the titles for the target contacts at the company. The table listed the titles and then found the emails but it doesn't populate their name in the waterfall. Is there a step I'm missing?

Troubleshooting Missing Names in Job Contact List Tool | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
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For people data waterfalls to work effectively, you need the essential "corner pieces" - Personal LinkedIn Profile URL and Full Name. [1]
If you only have job titles and company info, the waterfall can't populate names because it lacks these key identifiers. [2] The email waterfall operates sequentially through finder and validator steps, but needs proper input data to function.
Try adding a step to find the actual people first using "Find People at Company" with your job titles, then run the email waterfall on those results. [3]
Clay Support
APP
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Is that what you were looking for?
Kyle A.
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well not exactly
Clay Support
APP
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I understand this can be frustrating. I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kyle A.
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I already got the Job title and email but the contacts names are not being generated.
Bo (.
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Hey,
Here’s what’s going on. The email waterfall only finds and validates the email. It won’t generate the person’s name or job title. To get that info, you need a LinkedIn URL first.
Once you’ve got the titles listed, add a step to pull the LinkedIn profiles:
• In the table, open the action menu
• Choose Take action
• Pick Find LinkedIn URL
• Then run Enrich Person on that LinkedIn URL
That’s what fills in the name and the rest of the profile.
Let me know if you have more questions
Abdul K.
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If you can help with that, drop a quick note on what you can do — people here are always looking for support on list-building + enrichment issues.
Kyle A.
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Thanks guys, I just started the other way around with a contact first, enriched the profile and then ran the active jobs waterfall
Mayato (.
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Hi Kyle, just following up, have you figured out the way by yourself? Let us know if you have any questions to us! Thank you.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
For people data waterfalls to work effectively, you need the essential "corner pieces" - Personal LinkedIn Profile URL and Full Name. [1]
If you only have job titles and company info, the waterfall can't populate names because it lacks these key identifiers. [2] The email waterfall operates sequentially through finder and validator steps, but needs proper input data to function.
Try adding a step to find the actual people first using "Find People at Company" with your job titles, then run the email waterfall on those results. [3]
Clay Support
APP
·
·
Is that what you were looking for?
Kyle A.
·
·
well not exactly
Clay Support
APP
·
·
I understand this can be frustrating. I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kyle A.
·
·
I already got the Job title and email but the contacts names are not being generated.
Bo (.
·
·
Hey,
Here’s what’s going on. The email waterfall only finds and validates the email. It won’t generate the person’s name or job title. To get that info, you need a LinkedIn URL first.
Once you’ve got the titles listed, add a step to pull the LinkedIn profiles:
• In the table, open the action menu
• Choose Take action
• Pick Find LinkedIn URL
• Then run Enrich Person on that LinkedIn URL
That’s what fills in the name and the rest of the profile.
Let me know if you have more questions
Abdul K.
·
·
If you can help with that, drop a quick note on what you can do — people here are always looking for support on list-building + enrichment issues.
Kyle A.
·
·
Thanks guys, I just started the other way around with a contact first, enriched the profile and then ran the active jobs waterfall
Mayato (.
·
·
Hi Kyle, just following up, have you figured out the way by yourself? Let us know if you have any questions to us! Thank you.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!