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Troubleshooting Google Sheets Lookups: Authorization Issues | Clay

Troubleshooting Google Sheets Lookups: Authorization Issues

·Jun 27, 2025 05:30 PM·

Hey support team, In lesson 4 was trying to use the “lookup, add and update row” enrichment on google sheets, but unfortunately unable to authorize / connect my google account bc I get the message : Please advise on next steps here

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To resolve Google account authorization issues with the Google Sheets integration: Check your account connection: ** Remove the current Google Sheets connection and reconnect with the correct Google account Reconnect your account: 1. Click Add Enrichment 2. Search for "Google Sheets" 3. Click on any Google Sheets action 4. Click Add Account and sign into your Google account 5. Type a name for your account and click Save *Note: You need Clay's Starter plan ($149/mo) to use the Google Sheets integration - it's not available on the free plan If you continue having authorization issues after reconnecting with the correct Google account, request human assistance by clicking "Talk to a person" for further troubleshooting.
Sources: Google Sheets [Clay 101] - Clay University Google Sheets [Clay 101] - Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.