Troubleshooting Rocketreach Email Extraction Issues

Ahmed A. · 2025-10-21 08:18:44.589422+00

I am using Rocketreach to extract emails and got this integration failed to run message. I walked through the troubleshoot with AI but unable to diagnose. I upgraded my Rocketreach plan so have full credits. Some rows work in my clay table but some don't How can I get this working?

Troubleshooting Rocketreach Email Extraction Issues | Clay

15 comments

· Sorted by Oldest

Clay Support
APP
·
·
Since some rows work and others don't, this is likely a data issue with the failing rows. Try this quick fix first:
Click on your RocketReach column header, hover over "Run column" in the dropdown, and select "Force" to jump start the failed rows. This won't charge extra credits and often resolves backend performance issues.
If that doesn't work, the issue is probably missing LinkedIn URLs or incomplete names in the failing rows. RocketReach needs valid LinkedIn URLs in your "Linked Profiles" field to find emails. [1]
Can you check if the failing rows have populated LinkedIn URLs and complete names compared to the working ones?
Clay Support
APP
·
·
If you still need help resolving the RocketReach integration issue, I’m here to assist. Would you like to provide more details about the rows that are failing or any other troubleshooting steps you’ve tried?
Ahmed A.
·
·
I forced started, still same issue. Failing rows have populated LinkedIn URLs
Clay Support
APP
·
·
Since forcing didn't work and you have valid LinkedIn URLs, try clicking on one of the failing cells and select "re-run this cell" to see if that resolves it.
You can also try toggling the auto-update off and on again for the column, then accept the run prompt to update all rows.
Are the Full Name fields complete and accurate in the failing rows? RocketReach needs both valid LinkedIn URLs and complete names to find emails successfully. [1]
Clay Support
APP
·
·
If you still need assistance with the RocketReach integration issue, I’m here to help. Would you like to share more details about the Full Name fields or any other troubleshooting steps you’ve tried?
Ahmed A.
·
·
Yes try integration first Tried others like rerunning, didn't work. Full name field is complete too.
Clay Support
APP
·
·
Try a hard refresh first - this often resolves backend issues with integrations:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
If that doesn't work, check if there are any run conditions set on your RocketReach column that might be blocking certain rows. You can also try removing and re-adding the column dependency if it exists.
What specific RocketReach action are you using - Find Personal Email, Find Professional Email, or something else? [1]
Clay Support
APP
·
·
I understand this issue has been frustrating, and I’m here if you need more help troubleshooting the RocketReach integration. Would you like to provide more details about the specific action you’re using or any other observations you’ve made?
Ahmed A.
·
·
Still need help with this. These solutions not working
Clay Support
APP
·
·
I'm sorry to hear the issue persists. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ahmed A.
·
·
https://app.clay.com/workspaces/736460/workbooks/wb_0t4e8x4rEDZzwggMpUe/tables/t_0t4e8x4Cma5XYeWKmNc/views/gv_0t49zqsBY8oyGE3jksd
Ahmed A.
·
·
In "Selected People + Enrichment" sheet in column "Find Personal Email"
Mitch H.
·
·
Hey there — looks like your RocketReach enrichment failed because your RocketReach account hit its daily lookup limit. The API returned a “429 Too Many Requests” error, which means RocketReach is temporarily blocking new lookups until the limit resets.
This isn’t an issue with Clay — once the limit resets (usually within about 24 hours), enrichments will start working again.
To avoid this in the future, you can:
• Wait for the daily limit to reset, or
• Upgrade your RocketReach plan or connect another API key, or
• Add a delay between enrichment runs to stay under the limit.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Since some rows work and others don't, this is likely a data issue with the failing rows. Try this quick fix first:
Click on your RocketReach column header, hover over "Run column" in the dropdown, and select "Force" to jump start the failed rows. This won't charge extra credits and often resolves backend performance issues.
If that doesn't work, the issue is probably missing LinkedIn URLs or incomplete names in the failing rows. RocketReach needs valid LinkedIn URLs in your "Linked Profiles" field to find emails. [1]
Can you check if the failing rows have populated LinkedIn URLs and complete names compared to the working ones?
Clay Support
APP
·
·
If you still need help resolving the RocketReach integration issue, I’m here to assist. Would you like to provide more details about the rows that are failing or any other troubleshooting steps you’ve tried?
Ahmed A.
·
·
I forced started, still same issue. Failing rows have populated LinkedIn URLs
Clay Support
APP
·
·
Since forcing didn't work and you have valid LinkedIn URLs, try clicking on one of the failing cells and select "re-run this cell" to see if that resolves it.
You can also try toggling the auto-update off and on again for the column, then accept the run prompt to update all rows.
Are the Full Name fields complete and accurate in the failing rows? RocketReach needs both valid LinkedIn URLs and complete names to find emails successfully. [1]
Clay Support
APP
·
·
If you still need assistance with the RocketReach integration issue, I’m here to help. Would you like to share more details about the Full Name fields or any other troubleshooting steps you’ve tried?
Ahmed A.
·
·
Yes try integration first Tried others like rerunning, didn't work. Full name field is complete too.
Clay Support
APP
·
·
Try a hard refresh first - this often resolves backend issues with integrations:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
If that doesn't work, check if there are any run conditions set on your RocketReach column that might be blocking certain rows. You can also try removing and re-adding the column dependency if it exists.
What specific RocketReach action are you using - Find Personal Email, Find Professional Email, or something else? [1]
Clay Support
APP
·
·
I understand this issue has been frustrating, and I’m here if you need more help troubleshooting the RocketReach integration. Would you like to provide more details about the specific action you’re using or any other observations you’ve made?
Ahmed A.
·
·
Still need help with this. These solutions not working
Clay Support
APP
·
·
I'm sorry to hear the issue persists. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ahmed A.
·
·
https://app.clay.com/workspaces/736460/workbooks/wb_0t4e8x4rEDZzwggMpUe/tables/t_0t4e8x4Cma5XYeWKmNc/views/gv_0t49zqsBY8oyGE3jksd
Ahmed A.
·
·
In "Selected People + Enrichment" sheet in column "Find Personal Email"
Mitch H.
·
·
Hey there — looks like your RocketReach enrichment failed because your RocketReach account hit its daily lookup limit. The API returned a “429 Too Many Requests” error, which means RocketReach is temporarily blocking new lookups until the limit resets.
This isn’t an issue with Clay — once the limit resets (usually within about 24 hours), enrichments will start working again.
To avoid this in the future, you can:
• Wait for the daily limit to reset, or
• Upgrade your RocketReach plan or connect another API key, or
• Add a delay between enrichment runs to stay under the limit.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!