Bug Report: Issues with Claygent Feature in Clay App

Gabe C. · 2025-12-03T09:25:54.121Z

Hey there! Not sure where’s a good place to put this but wanted to report a bug with Clay’s Claygent feature. When trying to remove files, or uploading them as a source, it always throws an error. So there’s no way to re-upload files as the bugged file is stuck there

Bug Report: Issues with Claygent Feature in Clay App | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
·
·
That's frustrating when files get stuck! Let's try a few quick fixes:
First, try clearing your browser cache and refreshing - this often resolves persistent error messages.
For removing sources:
1.
Click the source column title in your table
2.
Click Sources and select the problematic source
3.
Click Delete source [1]
If you're still getting errors, can you click into the specific cell where the error appears? This will show more details about what's causing the issue.
Gabe C.
·
·
this is regarding Document manager in Claygents though.
Clay Support
APP
·
·
Got it - you're dealing with file upload/removal errors specifically in the Claygent Document Manager. That's definitely frustrating when files get stuck in a bugged state.
For persistent errors like this, try clearing your browser cache and refreshing first.
Can you click into the specific error cell where you're seeing the file upload/removal issues? This will show more detailed error information that can help pinpoint what's causing the problem.
Gabe C.
·
·
Tried, it doesn’t work! It just says “Failed to delete file.” Can you open a support ticket so Clay’s engineers can take a look?
Clay Support
APP
·
·
Sorry to hear that’s been so frustrating. I’ll connect you to a human agent who can help with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)

Gabe C.

Also, there’s this console log i see that might help

vendor-B1Ta-l_Z.js:104  DELETE https://api.clay.com/v3/documents/396501/doc_0t6ndkfaJbVcVpqxxxxx?hard=false 403 (Forbidden)

Gabe C.
·
·
you can check this claygent https://app.clay.com/workspaces/396501/claygents/c_0t6ndu5Y8nTBDyAgDiM
Casper S.
·
·
Had this issue too last week, apparently they changed the Account Requirement for managing files to Admin-only. Once I got Admin access to the workspace I could add/remove documents again.
Gabe C.
·
·
Casper S. ahh that's really helpful to know!!
Casper S.
·
·
No problem 🙂 Same for context docs in AI enrichments
Gabe C.
·
·
Casper S. that actually did the trick and it works now! Though it’ll be nice for Clay to add better error messages 😢
Sayli G.
·
·
Hey! Thanks for the feedback. I have relayed this feedback to the product team to make the error messaging better! Going to go ahead and close this out now :)
🙏1

Clay Support
APP
·
·
That's frustrating when files get stuck! Let's try a few quick fixes:
First, try clearing your browser cache and refreshing - this often resolves persistent error messages.
For removing sources:
1.
Click the source column title in your table
2.
Click Sources and select the problematic source
3.
Click Delete source [1]
If you're still getting errors, can you click into the specific cell where the error appears? This will show more details about what's causing the issue.
Gabe C.
·
·
this is regarding Document manager in Claygents though.
Clay Support
APP
·
·
Got it - you're dealing with file upload/removal errors specifically in the Claygent Document Manager. That's definitely frustrating when files get stuck in a bugged state.
For persistent errors like this, try clearing your browser cache and refreshing first.
Can you click into the specific error cell where you're seeing the file upload/removal issues? This will show more detailed error information that can help pinpoint what's causing the problem.
Gabe C.
·
·
Tried, it doesn’t work! It just says “Failed to delete file.” Can you open a support ticket so Clay’s engineers can take a look?
Clay Support
APP
·
·
Sorry to hear that’s been so frustrating. I’ll connect you to a human agent who can help with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)

Gabe C.

Also, there’s this console log i see that might help

vendor-B1Ta-l_Z.js:104  DELETE https://api.clay.com/v3/documents/396501/doc_0t6ndkfaJbVcVpqxxxxx?hard=false 403 (Forbidden)

Gabe C.
·
·
you can check this claygent https://app.clay.com/workspaces/396501/claygents/c_0t6ndu5Y8nTBDyAgDiM
Casper S.
·
·
Had this issue too last week, apparently they changed the Account Requirement for managing files to Admin-only. Once I got Admin access to the workspace I could add/remove documents again.
Gabe C.
·
·
Casper S. ahh that's really helpful to know!!
Casper S.
·
·
No problem 🙂 Same for context docs in AI enrichments
Gabe C.
·
·
Casper S. that actually did the trick and it works now! Though it’ll be nice for Clay to add better error messages 😢
Sayli G.
·
·
Hey! Thanks for the feedback. I have relayed this feedback to the product team to make the error messaging better! Going to go ahead and close this out now :)
🙏1