Sales Navigator Import Errors: Need Assistance with Issue

Jonathan P.

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All of our Sales Navigator imports are failing. We're getting this error every time we try to run. Is there an issue?

8 comments

· Sorted by Oldest

Clay
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Try these troubleshooting steps for your Sales Navigator import errors: 1. Browser refresh: Press Cmd/Ctrl + Shift + R to refresh your browser 2. Retry failed rows: Use the error retry option to run only the affected rows 3. Alternative workaround: Use our Clip to Clay Chrome extension to manually add LinkedIn profile URLs to your table, then use the "write to other table" feature to organize your data Since you mentioned getting an error, could you copy and paste the specific error message you're seeing? This will help me provide more targeted troubleshooting steps.
Source: HTTP API integration overview | Documentation | Clay University
Jonathan P.
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https://app.clay.com/workspaces/265878/workbooks/wb_0sz4vooBxaoFkKe7Zej/tables/t_0t0u7bpZHNAkFxxXFUv/views/gv_0sz4vosrYYVoHermAxv
Bo (.
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Jonathan P.
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Thanks
Jonathan P.
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Any news on when this is likely to be fixed? Are there any workarounds in the meantime?
LuisArturo
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Hey there Jonathan, just checked in with the team here, they are currently investigating the issue here, but have not given us an ETA here. Outside of a normal find people search, there's not many workarounds I can recommend here since Sales Nav uses a different process for finding people than a normal Find People search
Jonathan P.
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Thanks LuisArturo if we scrape the search results ourselves is there a way to import these into Clay?
LuisArturo
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I believe Sales Nav has a CSV export option, if you could export these as CSVs you can then import it into Clay

Clay
APP
·
·
Try these troubleshooting steps for your Sales Navigator import errors: 1. Browser refresh: Press Cmd/Ctrl + Shift + R to refresh your browser 2. Retry failed rows: Use the error retry option to run only the affected rows 3. Alternative workaround: Use our Clip to Clay Chrome extension to manually add LinkedIn profile URLs to your table, then use the "write to other table" feature to organize your data Since you mentioned getting an error, could you copy and paste the specific error message you're seeing? This will help me provide more targeted troubleshooting steps.
Source: HTTP API integration overview | Documentation | Clay University
Jonathan P.
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https://app.clay.com/workspaces/265878/workbooks/wb_0sz4vooBxaoFkKe7Zej/tables/t_0t0u7bpZHNAkFxxXFUv/views/gv_0sz4vosrYYVoHermAxv
Bo (.
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Jonathan P.
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·
Thanks
Jonathan P.
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Any news on when this is likely to be fixed? Are there any workarounds in the meantime?
LuisArturo
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Hey there Jonathan, just checked in with the team here, they are currently investigating the issue here, but have not given us an ETA here. Outside of a normal find people search, there's not many workarounds I can recommend here since Sales Nav uses a different process for finding people than a normal Find People search
Jonathan P.
·
·
Thanks LuisArturo if we scrape the search results ourselves is there a way to import these into Clay?
LuisArturo
·
·
I believe Sales Nav has a CSV export option, if you could export these as CSVs you can then import it into Clay