Issues with LinkedIn Brand Mention Table Setup in Signal

Hi, I set up a Signal LinkedIn brand mention table, but I'm noticing a few issues. The table is supposed to run daily, but it doesn't seem to be doing so. We have mentions and posts every day, but I don’t see them in the table. Another issue is that when I saw a demo of the Signal LinkedIn brand mention table, the source column allowed for multiple sources, but I don't see that option in my setup. Additionally, the user interface seems to be different from what I expected.https://app.clay.com/workspaces/583248/workbooks/wb_0syye96xGEtAR8pvf8p/tables/t_0syye9bPM27nhVMzK3S/views/gv_0syye9ba2Uk6hEhdSvz

7 comments

Clay
APP
·
·
LinkedIn brand mention signals require specific setup requirements that could cause issues if not configured correctly. You need a LinkedIn admin account and your organization ID (either the direct ID like 13018048 or your LinkedIn admin URL). The signal also costs 5 credits per result and is only available on Pro and Enterprise plans. Additionally, due to rate limitations, this signal's schedule cannot be modified. What specific issues are you experiencing with your LinkedIn brand mention table?
Sources: Monitor for LinkedIn brand mentions | Documentation | Clay University Signals | Documentation | Clay University LinkedIn integration | Documentation | Clay University
Omari
·
·
We have a pro account, and I'm using the admin URL. In demos I've seen, the source section says shares or mentions if I recall. I can't add multiple sources, and there are two columns with no information yet there are posts and reactions.
Clay
APP
·
·
For adding sources to existing tables, you need appropriate columns set up first - for example, to add a "Find company" source, you need LinkedIn URLs or Company Domains columns. For empty columns with existing data, this typically happens due to loading delays in larger tables or if columns were modified multiple times during runs. To fix this, create a new column by duplicating the current one, filter for rows where the column "is empty," then run on those rows. Use the "merge columns" feature to combine results afterward. Also note that editing source filters after a table has been run won't retroactively update results - you need to delete and re-run the step or duplicate the table with updated sources to see changes.
Sources: Sources | Documentation | Clay University Sources | Documentation | Clay University Sources | Documentation | Clay University Monitor for LinkedIn brand mentions | Documentation | Clay University
Omari
·
·
https://app.clay.com/workspaces/583248/workbooks/wb_0syye96xGEtAR8pvf8p/tables/t_0syye9bPM27nhVMzK3S/views/gv_0syye9ba2Uk6hEhdSvz
LuisArturo
·
·
Hey there Omari thanks for reaching out. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Omari
·
·
Thank you
LuisArturo
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

Issues with LinkedIn Brand Mention Table Setup in Signal | Clay