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Investigating Balance Decrease: Possible Causes Explained | Clay

Investigating Balance Decrease: Possible Causes Explained

·Dec 13, 2025 06:11 PM·

My Balance is getting less and less. It could be due to auto update. But Collumns like open job updates dont use that kind of credit. What could be the cause?

6 comments

· Sorted by Oldest

Clay Support
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To investigate your decreasing credit balance, check Settings → Credit Usage for detailed logs of consumption.
Common causes beyond auto-updates include:
AI columns consuming credits per row processed
Duplicate enrichments from re-running columns
Actions stopped midway still consuming credits for sent requests
Other team members triggering processes on shared tables [1]
Right-click any enrichment column and select Run Info to see credit usage per process. Look for columns marked as "Recurring" to identify ongoing automated processes.
Before we dig deeper, try using Sculptor (top-right corner) to help analyze your credit usage patterns - it's free and can quickly identify what's consuming your credits.
Clay Support
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Did that answer your question?
Georgios K.
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I talk about mit OpenAI API credits, right?
Clay Support
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Yes, exactly! If you're using your own OpenAI API key in Clay, those costs come from your OpenAI account balance, not Clay credits.
When you connect your personal OpenAI API key, you can use AI tools without consuming Clay credits - but you'll need to monitor usage and upgrade tiers manually on your OpenAI account. [1] Your decreasing balance is likely your OpenAI API credits being used for AI operations in Clay. [2]
Clay Support
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Did that answer your question?
Clay Support
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If you still need help understanding your OpenAI API credit usage or anything else, I’m here to assist. Would you like to provide more details about what you’re trying to resolve?