Yes, if your workspace ran out of credits, website visitor tracking would stop until new credits were added. This could explain the gap in your data. You can check your credit usage in Settings > Credit Usage and see if you hit your monthly limit during that period. To resolve this, you can purchase extra credits in Workspace Settings > Plans and Billing > Purchase Credits or upgrade your plan if you expect higher usage in the future. If credits were recently purchased or your plan renewed, it may take 1–2 hours for credits to appear. If the issue continues after credits are added, you can ask to speak to a human for further help [1] [2] [3].
