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Team Member Not Receiving Invite Emails: Need Assistance | Clay

Team Member Not Receiving Invite Emails: Need Assistance

·Aug 12, 2025 01:18 PM·

I've invited a team member to my workspace, but they are not receiving any mails. We've checked spam and tried multiple times. Please advise

7 comments

· Sorted by Oldest

Clay
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To invite team members, go to Settings > Team > +Invite, enter their email address, select their role (User or Admin), and click Send Invite. The invited person should receive an email to join the workspace with the specified role. Since you've checked spam and tried multiple times without success, if you need further help with this invitation issue, please request human assistance by clicking on Talk to a person.
Sources: Invite Members to Your Workspace Roles and permissions | Documentation | Clay University
Nigel L.
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I'm struggling to invite a team member. I've followed the steps described in the guide. They are not receiving anything
Daniela D.
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Hey there! Thanks for reaching out. Happy to help✨. Could you share the email of the team member you sent an invite to?
Nigel L.
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in a DM?
Daniela D.
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Hey Nigel! Thanks for the reply. Yes. I'll check your message there🙏🏾.
Daniela D.
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Thanks for your patience! We confirmed that their email has been added to your workspace. They just need to log in✅. Their email is linked to your workspace & a free account. When they log in, they can click on their profile icon at the top right of their screen to switch workspaces. Let me know if this helps!
(29 kB)
Nigel L.
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Thank you!