Troubleshooting Auto-Dedupe Issues with LinkedIn Handle Setting

Siddhant B. · 2025-11-19 11:53:53.112562+00

Why is auto-dedupe not working here? I'm running some rows that's why the Table Settings is a bit grayed out, but it says "LinkedIn Handle" in the "Dedupe via column" field.

Troubleshooting Auto-Dedupe Issues with LinkedIn Handle Setting | Clay

Clay Support
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Auto-dedupe isn't working because your table is currently running, which disables the auto-dedupe toggle and settings. You need to stop the table first before you can enable auto-dedupe.
To fix this:
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Stop your table from running
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Toggle on "Enable automatic deduplication"
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Select your Company Handle column for deduplication
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Click "Save Changes"
Once enabled, auto-dedupe will continuously monitor and remove duplicates automatically.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help with auto-dedupe or have any other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Siddhant B.
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Why is it not de-duplicating? The table is running right now, not stopping for some reason, but the problem already existed.
Clay Support
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Auto-dedupe requires the toggle to be enabled first. From your screenshot, the "Auto-dedupe rows" toggle is turned off.
Even with LinkedIn Handle selected as your dedupe column, auto-dedupe won't work unless you enable automatic deduplication. You'll need to stop the table, toggle on "Enable automatic deduplication," then save changes.
The duplicates you see existed because auto-dedupe was never activated to monitor and remove them continuously.
Clay Support
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Did that answer your question?
Clay Support
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I understand the issue with auto-dedupe not working while the table is running, and I apologize for the inconvenience. Would you like to share more about what you’re trying to achieve so I can assist you further?
Siddhant B.
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No - the auto-dedupe has not been working for quite a while now.
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Clay Support
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Thank you for sharing these details. I’ll connect you to one of our human agents who can look into this further for you.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Quentin R.
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Siddhant -- Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more 🙏🏼| Could you still de-dedupe manually if needed for the sake of keeping your workflow running?
Quentin R.
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Could you please the URL of the table you're working in so that I can link into it in more depth?
Siddhant B.
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https://app.clay.com/workspaces/790547/workbooks/wb_0t35h4wcoz6k4sNuqA7/tables/t_0t36qt2RKQoWNSHaQnH/views/gv_0szl7gj87wnHpYQEih3
Siddhant B.
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I dont want to manually de-dupe. I need to import 4-5k more rows into this table and auto-dedupe needs to handle that perfectly.
Quentin R.
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Siddhant, my bad, by manually, I meant using the option here 😌
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