Team Reports AI Functionality Issues Across Workspace

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Hey Support, across workspace my team is reporting use ai is not working at all currently

· Sorted by Oldest

Channeled
APP
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Based on the information available, there could be several reasons why the "Use AI" feature isn't working across your workspace: 1. API key issues - If you're using your own API keys for GPT, Claude, or Gemini, there might be authentication problems or usage limits reached. 2. Credit budget limitations - You may have reached your credit limit for AI operations. The system shows a message when a request exceeds your budget limit. 3. OpenAI tier restrictions - If using OpenAI models, your account tier might be insufficient for the operations you're trying to run. To resolve this: ** Check if you need to increase your "Clay Credit Budget" for complex prompts ** Verify API key status if using your own keys * Consider switching to Clay-managed accounts temporarily If these steps don't help, please request human assistance by clicking "Talk to a person" for more specific troubleshooting.
Sources: Use AI | Documentation | Clay University Use AI | Documentation | Clay University
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
Based on the information available, there could be several reasons why the "Use AI" feature isn't working across your workspace: 1. API key issues - If you're using your own API keys for GPT, Claude, or Gemini, there might be authentication problems or usage limits reached. 2. Credit budget limitations - You may have reached your credit limit for AI operations. The system shows a message when a request exceeds your budget limit. 3. OpenAI tier restrictions - If using OpenAI models, your account tier might be insufficient for the operations you're trying to run. To resolve this: ** Check if you need to increase your "Clay Credit Budget" for complex prompts ** Verify API key status if using your own keys * Consider switching to Clay-managed accounts temporarily If these steps don't help, please request human assistance by clicking "Talk to a person" for more specific troubleshooting.
Sources: Use AI | Documentation | Clay University Use AI | Documentation | Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.