Concerns Over Lack of New Web Intent Signals in 5 Days

Niklas S. · 2025-10-31 14:50:32.365624+00

What could be reason for no new Web Intent Signals since 5 days? I have several tools tracking in parallel and Clay is not catching all the visitors

Concerns Over Lack of New Web Intent Signals in 5 Days | Clay

14 comments

· Sorted by Oldest

Clay Support
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Several factors could cause Web Intent tracking gaps:
Data Delay: Visitor data can be delayed up to 30 minutes after user activity since we only display completed sessions. [1]
Match Rate Factors: Account matching depends on data quality, IP addresses, and user behavior patterns. Remote work creates more varied IP signals, and non-business traffic can obscure genuine B2B signals. [2]
Tracking Setup: Ensure your tracking snippet is installed on all pages before the closing </body> tag. If using Google Tag Manager, consider direct installation as ad blockers often disable Tag Manager.
Filter Configuration: Check if your geography filters, page exclusions, or minimum thresholds are too restrictive and filtering out legitimate visitors. [3]
Connection Status: Verify your Web Intent connection is enabled in Settings → Web intent. If disabled, Clay stops processing new visitor sessions.
Clay uses multiple providers (Snitcher, Warmly, Demandbase, etc.) in waterfall enrichment to maximize coverage, but no single tool captures 100% of visitors due to varying IP patterns and privacy measures.
Clay Support
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Did that answer your question?
Niklas S.
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Nope, did not help.
Clay Support
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I'm sorry that didn't help. I'll connect you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Niklas S.
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https://app.clay.com/workspaces/280246/workbooks/wb_0t3f6f0b8bzoXdtV3WH/tables/t_0t3f6f1wFMcXc5HCzQT/views/gv_0t3f6f2BR7UNYwUwaYY
Niklas S.
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Maybe you need to integrate SalesViewer for better coverage
Mitch H.
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Hey Niklas, the reason for the lack of results is that you have already passed your monthly credit limit for this particular signal. Until it resets no new records will come in unless you remove the limit.
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Niklas S.
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Okay, thank you Mitch!
Niklas S.
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Exeuctions I run on this table are included in the count, correct?
Mitch H.
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Sure thing!
Niklas S.
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I removed the Cap. Is it possible to get the missed vistors again?
Mitch H.
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Unfortunately not.
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Several factors could cause Web Intent tracking gaps:
Data Delay: Visitor data can be delayed up to 30 minutes after user activity since we only display completed sessions. [1]
Match Rate Factors: Account matching depends on data quality, IP addresses, and user behavior patterns. Remote work creates more varied IP signals, and non-business traffic can obscure genuine B2B signals. [2]
Tracking Setup: Ensure your tracking snippet is installed on all pages before the closing </body> tag. If using Google Tag Manager, consider direct installation as ad blockers often disable Tag Manager.
Filter Configuration: Check if your geography filters, page exclusions, or minimum thresholds are too restrictive and filtering out legitimate visitors. [3]
Connection Status: Verify your Web Intent connection is enabled in Settings → Web intent. If disabled, Clay stops processing new visitor sessions.
Clay uses multiple providers (Snitcher, Warmly, Demandbase, etc.) in waterfall enrichment to maximize coverage, but no single tool captures 100% of visitors due to varying IP patterns and privacy measures.
Clay Support
APP
·
·
Did that answer your question?
Niklas S.
·
·
Nope, did not help.
Clay Support
APP
·
·
I'm sorry that didn't help. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Niklas S.
·
·
https://app.clay.com/workspaces/280246/workbooks/wb_0t3f6f0b8bzoXdtV3WH/tables/t_0t3f6f1wFMcXc5HCzQT/views/gv_0t3f6f2BR7UNYwUwaYY
Niklas S.
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Maybe you need to integrate SalesViewer for better coverage
Mitch H.
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·
Hey Niklas, the reason for the lack of results is that you have already passed your monthly credit limit for this particular signal. Until it resets no new records will come in unless you remove the limit.
Loading attachments
Niklas S.
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·
Okay, thank you Mitch!
Niklas S.
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·
Exeuctions I run on this table are included in the count, correct?
Mitch H.
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Sure thing!
Niklas S.
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I removed the Cap. Is it possible to get the missed vistors again?
Mitch H.
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·
Unfortunately not.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!