Issues with Credit Loss During Waterfall Enrichment Process

Sem K. · 2025-11-06T14:17:17.185Z

Hi, I ran a waterfall enrichment for this table I am working on. The table consists of 450 ish rows. Somehow while working on this table I lost 2000+ credits while I did not even run all record (by far). This is the table link: https://app.clay.com/workspaces/397233/workbooks/wb_0t3k7xp53VgRgykNaev/tables/t_0t42bn2Yys7orMH4wkP/views/gv_0t42bn2b2NRjFiMCZgz • The table is not on auto-run • The total costs of the table are 5 credits (will equal to those 2000), but the full table did not run. For example, the email enrichment only ran for 10 rows. Can you explain to me why I lost 2000+ credits? Screenshots hopefully help explain the situation

Issues with Credit Loss During Waterfall Enrichment Process | Clay

11 comments

· Sorted by Oldest

Clay Support
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Credits can be deducted unexpectedly when actions are stopped mid-process - requests already sent still consume credits even if stopped early. [1]
If you accidentally triggered a full run and then paused it, you'd still be charged for all requests that were already sent to providers before stopping. [2] Auto-update settings can also cause unexpected credit usage by automatically triggering enrichments. [3]
To prevent this: always test on 5-10 rows first, turn off auto-update while building tables, and avoid deleting columns while actions are running.
If you need further help investigating the specific credit usage, just ask to speak to a human.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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If you still need help understanding the credit usage or have any other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue?
Sem K.
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Not fully. I might have ran the email enrichment and paused it? I am not sure, I think I would remember in case I did. It should also show "run stopped" in that case and it does not, and the waterfall should also refund credits when the email was not found.
Clay Support
APP
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I understand this situation can be frustrating. I’ll connect you to a human agent who can help investigate this further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Sem K.
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https://app.clay.com/workspaces/397233/workbooks/wb_0t3k7xp53VgRgykNaev/tables/t_0t42bn2Yys7orMH4wkP/views/gv_0t42bn2b2NRjFiMCZgz
Ashwin D.
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Hey Sem - thank you for reaching out. After looking into our logs, it seems that the credit spend is coming from the "enrich person" enrichment. Additionally, it seems as though there were multiple "enrich person" columns and they were deleted.
Sem K.
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I don't see any enricht person column in this table
Ashwin D.
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The "enrich person" column was hidden in your waterfall. Did you mean to include that?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Credits can be deducted unexpectedly when actions are stopped mid-process - requests already sent still consume credits even if stopped early. [1]
If you accidentally triggered a full run and then paused it, you'd still be charged for all requests that were already sent to providers before stopping. [2] Auto-update settings can also cause unexpected credit usage by automatically triggering enrichments. [3]
To prevent this: always test on 5-10 rows first, turn off auto-update while building tables, and avoid deleting columns while actions are running.
If you need further help investigating the specific credit usage, just ask to speak to a human.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help understanding the credit usage or have any other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue?
Sem K.
·
·
Not fully. I might have ran the email enrichment and paused it? I am not sure, I think I would remember in case I did. It should also show "run stopped" in that case and it does not, and the waterfall should also refund credits when the email was not found.
Clay Support
APP
·
·
I understand this situation can be frustrating. I’ll connect you to a human agent who can help investigate this further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Sem K.
·
·
https://app.clay.com/workspaces/397233/workbooks/wb_0t3k7xp53VgRgykNaev/tables/t_0t42bn2Yys7orMH4wkP/views/gv_0t42bn2b2NRjFiMCZgz
Ashwin D.
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Hey Sem - thank you for reaching out. After looking into our logs, it seems that the credit spend is coming from the "enrich person" enrichment. Additionally, it seems as though there were multiple "enrich person" columns and they were deleted.
Sem K.
·
·
I don't see any enricht person column in this table
Ashwin D.
·
·
The "enrich person" column was hidden in your waterfall. Did you mean to include that?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!