Urgent Help Needed: Account Blocked - Immediate Assistance Required

Daniel C.

Clay S. my account has been blocked need help to get this resolved asap

12 comments

Clay
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Your account may have been locked due to our security measures to combat spam usage of free trial credits. Our team will review your situation and provide updates as soon as possible. If you need immediate human assistance with your blocked account, please click on "Talk to a person" to connect with our support team.
Daniel C.
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thank you
Daniel C.
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still need help
Hari K.
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Hey Daniel - Happy to help with this
Hari K.
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What seems to be the issue? On my end I can see no blocks currently active on your account
Daniel C.
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still not solved haven't been able to access my clay account for the last 4 days please solve this asap
Hari K.
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Hey Daniel! What exactly is the issue? What screen do you see when you try and log in?
Daniel C.
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Hey Harry, the thing is that I had my email daniel@tryrightmatch.com changing to daniel@rightmatch.app. Right now, someone activated my daniel@rightmatch.app on a new account, and what I need is access to the old account, which is the daniel@tryrightmatch.com. In whichever of the two I use, I don't get a password reset when I type in "forgot my password".
Hari K.
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Hey Daniel! I'm currently seeing daniel@tryrightmatch.com being authorized via Google, so if you sign in through Google you should be all set. I see the same for daniel@rightmatch.app as well! Let me know if you want me to switch either of these to password authorization
Daniel C.
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They should be the same account is it possible to merge them? and yes please move to password authorization since I'm not able to use google auth for tryrightmatch.com anymore
Hari K.
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Hey Daniel! I've just gone ahead and updated the both accounts to be password entry - if you try and sign in you should be able to use "Forgot Password" to gain access. Right now, we are not capable of "merging" accounts but all of your table data is stored on the workplace level. What I'd recommend is to process a deletion request for one of the account and get invited to the appropriate workspaces on the new account.
Channeled
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