Analyzing Credit Overages When Using ZeroBounce API with Clay

Maya S. · 2025-12-23T08:28:39.834Z

Hey, I had 10K credits available and used the personal email waterfall (5 credits per email), but we ran out of credits after only 118 emails were found. That doesn’t seem to add up. Just to clarify, I used ZeroBounce with my own API key, so that shouldn’t have used any Clay credits either. Any idea what might have caused the overage?

Analyzing Credit Overages When Using ZeroBounce API with Clay | Clay

12 comments

· Sorted by Oldest

Clay Support
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I'd be happy to help investigate this credit overage issue. To better understand what happened, could you share what actions or enrichments you ran in your table? For example, were there any additional enrichments beyond the personal email waterfall that might have consumed credits?
Maya S.
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no additional enrichments
Clay Support
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Thank you for sharing that. I’ll connect you to one of our human agents who can look into this in more detail.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Amit K.
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Hey Maya- could you send me your Clay table and I can take a look?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Maya S.
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Hey
Maya S.
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Yes I still need help
Maya S.
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Amit K. https://app.clay.com/workspaces/562742/workbooks/wb_0t6dj0uuqdCXXCRVCYP/tables/t_0t7pq0w4GEWGNHnoxQZ/views/gv_0t7pq0wSvqXD9yD8rsn
Maya S.
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?
Mayato (.
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Hi Maya, thank you for reaching out and sorry for the delayed response. With the holiday season, our support coverage has been limited.
Here is a breakdown of the credits used in that table. You can also review this anytime by clicking the “History” tab in the bottom right. About 4000 credits were used by ContactOut, which costs 12 credits per email address.
FYI, This waterfall action returned 125 email addresses, which you can see review the details from the view I created here https://app.clay.com/workspaces/562742/workbooks/wb_0t6dj0uuqdCXXCRVCYP/tables/t_0t7pq0w4GEWGNHnoxQZ/views/gv_0t7tif2XTmporrf3FwR
That said, I understand the results were not what you were expecting. As a gesture of goodwill, I have issued a partial refund of 5000 credits to your account as a one time courtesy.
Thank you so much for trying Clay, Maya. Please let us know if there is anything else we can help with, and wishing you a Merry Christmas.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I'd be happy to help investigate this credit overage issue. To better understand what happened, could you share what actions or enrichments you ran in your table? For example, were there any additional enrichments beyond the personal email waterfall that might have consumed credits?
Maya S.
·
·
no additional enrichments
Clay Support
APP
·
·
Thank you for sharing that. I’ll connect you to one of our human agents who can look into this in more detail.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Amit K.
·
·
Hey Maya- could you send me your Clay table and I can take a look?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Maya S.
·
·
Hey
Maya S.
·
·
Yes I still need help
Maya S.
·
·
Amit K. https://app.clay.com/workspaces/562742/workbooks/wb_0t6dj0uuqdCXXCRVCYP/tables/t_0t7pq0w4GEWGNHnoxQZ/views/gv_0t7pq0wSvqXD9yD8rsn
Maya S.
·
·
?
Mayato (.
·
·
Hi Maya, thank you for reaching out and sorry for the delayed response. With the holiday season, our support coverage has been limited.
Here is a breakdown of the credits used in that table. You can also review this anytime by clicking the “History” tab in the bottom right. About 4000 credits were used by ContactOut, which costs 12 credits per email address.
FYI, This waterfall action returned 125 email addresses, which you can see review the details from the view I created here https://app.clay.com/workspaces/562742/workbooks/wb_0t6dj0uuqdCXXCRVCYP/tables/t_0t7pq0w4GEWGNHnoxQZ/views/gv_0t7tif2XTmporrf3FwR
That said, I understand the results were not what you were expecting. As a gesture of goodwill, I have issued a partial refund of 5000 credits to your account as a one time courtesy.
Thank you so much for trying Clay, Maya. Please let us know if there is anything else we can help with, and wishing you a Merry Christmas.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!