Account Blocked Due to Fraud Detection: How to Resolve It?

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Hey team, my account just got blocked due to freud detection. I am a user in a paid workspace so how it happened and how to solve it? Cannot continue my work right now.

6 comments

Clay
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Account security measures can affect users regardless of their workspace status. You're responsible for maintaining account confidentiality and must notify us immediately of any unauthorized use or security breaches. For account access issues like this, you'll need to speak with our human support team who can review your specific situation and help restore access. What specific activities were you performing when your account was blocked?
Source: Clay: Terms of Service
Bo (.
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We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.
Zeynep S.
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I am using zeynep@companyenrich.com in a paid workspace so it shouldn’t be on spam detection.
Zeynep S.
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Anyone online at Clay support?
Daniel K.
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Hey - looping in our verification team. They'll look at your account shortly. Thanks for your patience.
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Channeled
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