OpenAI API Key Issues: Ongoing Verification Problem Explained

Piyush K. · 2025-11-17 04:55:18.660604+00

Why are the Open AI API keys not working all of a sudden? It is saying "Could not verify the OPENAI API key". I have noticed people have raised this many times in the last 4-5 days. Why is it still not fixed?

OpenAI API Key Issues: Ongoing Verification Problem Explained | Clay

8 comments

· Sorted by Oldest

Clay Support
APP
·
·
The "Could not verify the OPENAI API key" error typically means the API key itself is incorrect or incomplete. Here's what to check:
Get a fresh key: Go to your OpenAI API Keys page and copy the entire key—even one missing character causes this error.
Update in Clay: Paste the complete key into Clay and test again.
Check your tier: If you're using Claygent or certain features, you need Tier 2 or higher (≥450,000 TPM). Free or Tier 1 keys won't work for these. [1]
If you're still seeing the error after updating with a fresh, complete key, click into the specific cell showing the error for more details about what's happening.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help resolving the API key issue, I’m here to assist you further. Would you like to provide more details about what you’re trying to achieve or any specific errors you’re encountering?
Piyush K.
·
·
Connect to human support
Clay Support
APP
·
·
I understand your frustration, and I’m routing you to our human support team now for further assistance.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
·
·
Hi Piyush - thanks so much for reaching out. When taking a look at your workspace, I am not currently seeing Open API keys connected. Do you mind reconnecting this and then seeing if you see the verification issue? Happy to take a closer look if you do.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The "Could not verify the OPENAI API key" error typically means the API key itself is incorrect or incomplete. Here's what to check:
Get a fresh key: Go to your OpenAI API Keys page and copy the entire key—even one missing character causes this error.
Update in Clay: Paste the complete key into Clay and test again.
Check your tier: If you're using Claygent or certain features, you need Tier 2 or higher (≥450,000 TPM). Free or Tier 1 keys won't work for these. [1]
If you're still seeing the error after updating with a fresh, complete key, click into the specific cell showing the error for more details about what's happening.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help resolving the API key issue, I’m here to assist you further. Would you like to provide more details about what you’re trying to achieve or any specific errors you’re encountering?
Piyush K.
·
·
Connect to human support
Clay Support
APP
·
·
I understand your frustration, and I’m routing you to our human support team now for further assistance.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
·
·
Hi Piyush - thanks so much for reaching out. When taking a look at your workspace, I am not currently seeing Open API keys connected. Do you mind reconnecting this and then seeing if you see the verification issue? Happy to take a closer look if you do.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!