Request for Certification Workbook Status Update

Francesco P. · 2025-11-20 16:44:24.888039+00

Hi @Clay S., as a Pro user I submitted my certification workbook about 10 days ago - would you please check on its status? Thank you.

Request for Certification Workbook Status Update | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
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Since it's been 10 days and we typically evaluate certifications within 1 week, there might be a delay. [1] For help with your certification submission status, you can ask to speak to a human here in the chat and they'll be able to check on it for you. [2]
Clay Support
APP
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Is that what you were looking for?
Francesco P.
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Yes
Clay Support
APP
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Great! Let me know if you have any other questions or need further assistance.
Francesco P.
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I need to talk to a human here in the chat
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
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Hi Francesco - thanks so much for reaching out. We've temporarily paused certifications to give us time to enhance the program based on user feedback. We're making improvements to both the scoring criteria and overall process to ensure that all certified professionals meet our high quality standards. We expect to reopen certifications for submission next week or so and will give an update! Thanks for your patience.
Francesco P.
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Hi Aditi, thanks for the response. But I'm very unhappy with that scenario; I paid $800 for Pro access just to get this cert, which will expire soon. If I have to resubmit under a new rubric I'll probably have to pay for a new month. I wasn't planning to renew until I secure my next client due to the cost. I understand the need to revise the rubric, but submissions should be reviewed under the one that was active at the time they were sent in.. please let us know whether there is a phase-out approach in place for the rubric, and also check the possibility of reviewing prior submissions like mine in a timely way.
Aditi S.
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Thanks for the context here Francesco. I'll reach out to the team about this and let you know when I get an update.
Aditi S.
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·
Just heard back - could you please reach out to Sarah Xu either in community slack or sarah.xu@clay.com? She'll be able to provide more context on this!

Clay Support
APP
·
·
Since it's been 10 days and we typically evaluate certifications within 1 week, there might be a delay. [1] For help with your certification submission status, you can ask to speak to a human here in the chat and they'll be able to check on it for you. [2]
Clay Support
APP
·
·
Is that what you were looking for?
Francesco P.
·
·
Yes
Clay Support
APP
·
·
Great! Let me know if you have any other questions or need further assistance.
Francesco P.
·
·
I need to talk to a human here in the chat
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Aditi S.
·
·
Hi Francesco - thanks so much for reaching out. We've temporarily paused certifications to give us time to enhance the program based on user feedback. We're making improvements to both the scoring criteria and overall process to ensure that all certified professionals meet our high quality standards. We expect to reopen certifications for submission next week or so and will give an update! Thanks for your patience.
Francesco P.
·
·
Hi Aditi, thanks for the response. But I'm very unhappy with that scenario; I paid $800 for Pro access just to get this cert, which will expire soon. If I have to resubmit under a new rubric I'll probably have to pay for a new month. I wasn't planning to renew until I secure my next client due to the cost. I understand the need to revise the rubric, but submissions should be reviewed under the one that was active at the time they were sent in.. please let us know whether there is a phase-out approach in place for the rubric, and also check the possibility of reviewing prior submissions like mine in a timely way.
Aditi S.
·
·
Thanks for the context here Francesco. I'll reach out to the team about this and let you know when I get an update.
Aditi S.
·
·
Just heard back - could you please reach out to Sarah Xu either in community slack or sarah.xu@clay.com? She'll be able to provide more context on this!