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Issues with API Connection in Clay: OpenAI & Smartlead Support Needed | Clay

Issues with API Connection in Clay: OpenAI & Smartlead Support Needed

·Nov 13, 2025 09:16 PM·

Hey team! Had issues today with API connection in Clay both for OpenAI and Smartlead. Here is the example for Smartlead: Can you help figure out why it is happening?

6 comments

· Sorted by Oldest

Clay Support
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Timeouts when updating or adding leads to Smartlead via Clay’s API can be caused by several factors:
Duplicate Leads Not Allowed: If “Allow Duplicates” is off, duplicate leads won’t be processed. [1]
Blocked Leads: Leads already blocked in your account won’t be added.
Lead Limit Reached: If your account’s lead limit is hit, new leads can’t be added until limits are increased.
Network Latency or Congestion: Delays in data transmission or heavy network traffic can cause timeouts. [2]
Performance Issues: Large tables or simultaneous actions may slow down processing, leading to timeouts.
API Rate Limits: Exceeding recommended request rates can result in throttling and timeouts. [3]
Review these areas to identify and resolve the cause of intermittent timeouts.
Clay Support
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Did that answer your question?
Anastasiia
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Partially, how can I find my Lead limit?
Clay Support
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To check if you’ve reached your lead limit in Clay when using Smartlead, review your plan details—Starter, Explorer, Pro, or Enterprise—since each has specific limits. If you’ve hit your account’s lead limit, new leads cannot be added until limits are increased or adjusted. This may cause API connection issues or timeouts with Smartlead. [1] [2] [3]
Clay Support
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Is that what you were looking for?
Clay Support
APP
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If you still need help understanding your lead limit or resolving the API connection issues, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any specific problems you’re encountering?