Why Have My Credits Dropped from 110,000 to 400 Without Use?

Sam O. · 2026-01-13T20:32:10.362Z

Hey - I've just come back from a bereavement and had to take time out of work I felt a few months ago with 110,000 credits, I've come back and I have 400? How on earth has that happened, i've not used any credits ...

Why Have My Credits Dropped from 110,000 to 400 Without Use? | Clay

11 comments

· Sorted by Oldest

Clay Support
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I'm sorry for your loss and understand how concerning this must be after your time away.
The most likely explanation is credit rollover limits. On monthly plans, unused credits roll over but are capped at 2× your monthly credit limit. [1]
For example, if your plan includes 50,000 credits per month, your maximum balance would be 100,000. Any credits above that cap don't carry forward and are forfeited.
Credits can also be consumed by:
Auto-updates running in the background
Actions that were stopped midway but already sent requests
AI columns processing automatically
To investigate what happened, check your Credit Usage Dashboard to see if any automated processes ran while you were away. If you can't find the cause or believe this is an error, please ask to speak to a human who can review your account history in detail.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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I’m sorry again for the situation and hope the explanation was helpful. Would you like to provide more details about your account or the issue so I can assist you further?
Sam O.
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That's madness, so I've lost 95% of my credits for the year because I didn't use them within the first 3 months? That's totally insane ... I paid for 120k credits on a 12 month plan?
Clay Support
APP
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I understand your frustration - this is a really tough situation to come back to after bereavement.
The good news is that annual plans work differently than monthly plans. On annual plans, you get all your credits upfront and can use them throughout the entire year without rollover caps. [1]
If you paid for 120k credits on a 12-month plan, those credits should be available for the full year, not subject to the monthly rollover limits that cap at 2x monthly allocation. [2]
This sounds like there may be an error with your account. I'd recommend asking to speak to a human who can review your specific account history and billing details to see what happened to your credits during your time away. [3]
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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I’m sorry again for the frustration this situation has caused and I’m here if you need any more help understanding your credit balance. Would you like to share more details about your account or the issue so we can continue assisting you?
Sam O.
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Speak to Human
Clay Support
APP
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Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Kashif J.
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Hi Sam, Thanks for reaching out. I've sent you a direct message, following up on this, and we can continue the conversation there.

Clay Support
APP
·
·
I'm sorry for your loss and understand how concerning this must be after your time away.
The most likely explanation is credit rollover limits. On monthly plans, unused credits roll over but are capped at 2× your monthly credit limit. [1]
For example, if your plan includes 50,000 credits per month, your maximum balance would be 100,000. Any credits above that cap don't carry forward and are forfeited.
Credits can also be consumed by:
Auto-updates running in the background
Actions that were stopped midway but already sent requests
AI columns processing automatically
To investigate what happened, check your Credit Usage Dashboard to see if any automated processes ran while you were away. If you can't find the cause or believe this is an error, please ask to speak to a human who can review your account history in detail.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I’m sorry again for the situation and hope the explanation was helpful. Would you like to provide more details about your account or the issue so I can assist you further?
Sam O.
·
·
That's madness, so I've lost 95% of my credits for the year because I didn't use them within the first 3 months? That's totally insane ... I paid for 120k credits on a 12 month plan?
Clay Support
APP
·
·
I understand your frustration - this is a really tough situation to come back to after bereavement.
The good news is that annual plans work differently than monthly plans. On annual plans, you get all your credits upfront and can use them throughout the entire year without rollover caps. [1]
If you paid for 120k credits on a 12-month plan, those credits should be available for the full year, not subject to the monthly rollover limits that cap at 2x monthly allocation. [2]
This sounds like there may be an error with your account. I'd recommend asking to speak to a human who can review your specific account history and billing details to see what happened to your credits during your time away. [3]
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I’m sorry again for the frustration this situation has caused and I’m here if you need any more help understanding your credit balance. Would you like to share more details about your account or the issue so we can continue assisting you?
Sam O.
·
·
Speak to Human
Clay Support
APP
·
·
Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Kashif J.
·
·
Hi Sam, Thanks for reaching out. I've sent you a direct message, following up on this, and we can continue the conversation there.