Request to Unlock Locked Clay Account Assistance Needed

Alex P. · 2025-08-20 14:23:20.064152+00

Request to Unlock Locked Clay Account Hey guys, I've found myself in a tricky situation! I have an account that I set up with an old company email that I no longer have access to. For some reason, the account has been locked, and I need to regain access.

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Request to Unlock Locked Clay Account Assistance Needed | Clay

13 comments

Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Luca P.
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Ok done! You should be all set now to login with alex@responseformula.com. Let me know if that works and if there is anything else I can help with today.
Luca P.
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Ok got it! Give give me a few minutes here to get that sorted for you and I'll let you know when it's all set!
Alex P.
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Hey Luca. Sure, we can delete the account associated to the email alex@responseformula.com, then change the email on the alex@apasclients.com to alex@responseformula.com.
Luca P.
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Hi Alex, stepping in for Nicole here. We aren't able to merge two accounts together, we would have to delete one of the accounts. Is this ok with you? Let me know how you would like to proceed.
Alex P.
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Hi Nicole, it's alex@responseformula.com. This would merge the two accounts, right? Thanks
Nicole G.
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Hi Alex, Which email would you like updated? Could you provide me with it and I can do it from our end
Alex P.
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When I go to my profile to change the email, the field is not highlighted for some reason
Alex P.
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Thanks man. I'd like to update the email address for this account. The email address I would like to use also has an account associated to it (as a client sent me a request to join their workbook on my new email, so I had to create a new account). How can I update the email address so the two accounts become one?
Stefano
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Alex P.
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Hey Stefano, it's alex@apasclients.com
Stefano
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Hi Alex, could you please let me know what the email associated to that account is?
Clay
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Unfortunately, if you're locked out and no longer have access to your registered email account, we may not be able to restore access to your account. If you don't receive the "forgot password" email, you likely used Google Authentication to sign up. Try logging in via Google instead. Since this involves account recovery without email access, you'll need human assistance. Click "Talk to a person" to get help with your locked account situation.
Source: Clay: Terms of Service

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Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Luca P.
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Ok done! You should be all set now to login with alex@responseformula.com. Let me know if that works and if there is anything else I can help with today.
Luca P.
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Ok got it! Give give me a few minutes here to get that sorted for you and I'll let you know when it's all set!
Alex P.
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Hey Luca. Sure, we can delete the account associated to the email alex@responseformula.com, then change the email on the alex@apasclients.com to alex@responseformula.com.
Luca P.
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Hi Alex, stepping in for Nicole here. We aren't able to merge two accounts together, we would have to delete one of the accounts. Is this ok with you? Let me know how you would like to proceed.
Alex P.
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Hi Nicole, it's alex@responseformula.com. This would merge the two accounts, right? Thanks
Nicole G.
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Hi Alex, Which email would you like updated? Could you provide me with it and I can do it from our end
Alex P.
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When I go to my profile to change the email, the field is not highlighted for some reason
Alex P.
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Thanks man. I'd like to update the email address for this account. The email address I would like to use also has an account associated to it (as a client sent me a request to join their workbook on my new email, so I had to create a new account). How can I update the email address so the two accounts become one?
Stefano
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Alex P.
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Hey Stefano, it's alex@apasclients.com
Stefano
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Hi Alex, could you please let me know what the email associated to that account is?
Clay
APP
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Unfortunately, if you're locked out and no longer have access to your registered email account, we may not be able to restore access to your account. If you don't receive the "forgot password" email, you likely used Google Authentication to sign up. Try logging in via Google instead. Since this involves account recovery without email access, you'll need human assistance. Click "Talk to a person" to get help with your locked account situation.
Source: Clay: Terms of Service