Troubleshooting Google Docs Connection Issues in Clay Community

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Hello, I am getting this issue only when connecting Google Docs - have already connected Google Slides. I have already performed steps 1-4. https://community.clay.com/x/support/f7fijj2e7pxz/issue-google-account-blocked-when-connecting-to-cl

4 comments

Channeled
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I apologize for the inconvenience you're experiencing with connecting Google Docs. While our sources don't specifically address this issue, they do provide information about Google Slides integration. It's possible that the connection process for Google Docs is similar but may have some differences. To troubleshoot this, we recommend: 1. Double-check that you've granted Clay access to your Google Docs files during the authentication process. 2. Ensure you're using the correct Google account for both services. 3. Try disconnecting and reconnecting your Google account in Clay. If these steps don't resolve the issue, please request human assistance by clicking on "Talk to a person" for more personalized support.
Sources: Google Slides integration | Documentation | Clay University Google Slides integration | Documentation | Clay University
Leonard L.
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https://app.clay.com/workspaces/602631/workbooks/wb_0swbmstK4BSwxRDQD22/tables/t_0swbmsxchv2dfv5jWDv/views/gv_0swbmsybxfMkDJEYfBZ
Bo (.
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Leonard - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Bo (.
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Hey! This is now fixed — you should be able to authenticate again and use Google Docs with Clay. Just make sure to re-authenticate and select the specific files or folders you want Clay to access. Once that’s done, everything should work as expected. Let me know if you run into anything else.