Troubleshooting Tables Not Running Enrichments as Expected

Pedro A. · 2025-10-31 09:33:56.488125+00

Need help with some tables that are not running enrichments when they should. Table 1: https://app.clay.com/workspaces/47853/workbooks/wb_0t4sy3nmCD2YnHbZ5Ad/tables/t_0t4sy4cvNtFu2vaKhRf/views/gv_0t4sy4c8zXBF4B6AUn6 Table 2: https://app.clay.com/workspaces/47853/workbooks/wb_0svug8yQdB7nA4aseSz/tables/t_0svug8yKjEJcNYz9Unw/views/gv_MaCNhgZ6a5Wk See the video to more info

Troubleshooting Tables Not Running Enrichments as Expected | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
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Try these solutions for enrichments not running:
Force Run Method:
Click the column header of the queued column
Hover over "Run column" in the dropdown
Select "Force" to jump start the run
Alternative Solutions:
Click on individual cells showing "waiting for its inputs" and select "re-run this cell"
Try a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
Right-click the column and select "Run All Rows that haven't run or have errors" [1]
If you're seeing specific error messages, click into the individual cells to see more details about what's causing the issue.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help with the tables not running enrichments, I’m here to assist you further. Would you like to provide more details about what you’re trying to resolve or any specific issues you’re encountering?
Pedro A.
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no, need a human on this
Clay Support
APP
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I understand, I’ll connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Pedro A.
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Loading attachments
Munnawar H.
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Hi Pedro,
Thank you for reaching out to the support team. The video is really helpful as I'm unable to find isolated incidents on the tables you shared. It seems, even in your video that this seems to impact less than 5% of rows (which is still not ideal), but I want to get a better understanding of the severity of this issue.
Can you give me a little more context here?:
Is this something that has only been happening recently?
Does this occur across all tables?
Are there any specific actions where this is more likely to occur?
Any other context that you think might be useful?
Once I have that information I'll be able to troubleshoot more effectively. I look forward to your response!
Pedro A.
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hey! Thanks!
Yes, it's fairly recent, we never experienced anything like this before (Around 2 weeks now)
It hapens specifically in the tables I mentioned in here
I think it's when AI actions are in the table, either with claygent or direct openai
Any other context: I believe not. Everything that I said in the video basically. It's just weird and we are already getting people anoyed because not all executions are running
Munnawar H.
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Okay thanks for following up! Let me follow up on this, I'll get back to you with an update shortly.
1
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Pedro A.
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don't close it pls, I'm waiting on the team
Munnawar H.
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Sorry Pedro, that was the automatic settings, this ticket is still alive and kicking! I'll reach out to our engineers again to see whether there are any updates. Appreciate your patience here.

Clay Support
APP
·
·
Try these solutions for enrichments not running:
Force Run Method:
Click the column header of the queued column
Hover over "Run column" in the dropdown
Select "Force" to jump start the run
Alternative Solutions:
Click on individual cells showing "waiting for its inputs" and select "re-run this cell"
Try a hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
Right-click the column and select "Run All Rows that haven't run or have errors" [1]
If you're seeing specific error messages, click into the individual cells to see more details about what's causing the issue.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with the tables not running enrichments, I’m here to assist you further. Would you like to provide more details about what you’re trying to resolve or any specific issues you’re encountering?
Pedro A.
·
·
no, need a human on this
Clay Support
APP
·
·
I understand, I’ll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Pedro A.
·
·
Loading attachments
Munnawar H.
·
·
Hi Pedro,
Thank you for reaching out to the support team. The video is really helpful as I'm unable to find isolated incidents on the tables you shared. It seems, even in your video that this seems to impact less than 5% of rows (which is still not ideal), but I want to get a better understanding of the severity of this issue.
Can you give me a little more context here?:
Is this something that has only been happening recently?
Does this occur across all tables?
Are there any specific actions where this is more likely to occur?
Any other context that you think might be useful?
Once I have that information I'll be able to troubleshoot more effectively. I look forward to your response!
Pedro A.
·
·
hey! Thanks!
Yes, it's fairly recent, we never experienced anything like this before (Around 2 weeks now)
It hapens specifically in the tables I mentioned in here
I think it's when AI actions are in the table, either with claygent or direct openai
Any other context: I believe not. Everything that I said in the video basically. It's just weird and we are already getting people anoyed because not all executions are running
Munnawar H.
·
·
Okay thanks for following up! Let me follow up on this, I'll get back to you with an update shortly.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Pedro A.
·
·
don't close it pls, I'm waiting on the team
Munnawar H.
·
·
Sorry Pedro, that was the automatic settings, this ticket is still alive and kicking! I'll reach out to our engineers again to see whether there are any updates. Appreciate your patience here.