Bug Report: Phone Waterfall Field Reset Issue

Jordan C. · 2025-11-11 01:21:10.618827+00

https://cln.sh/qsj298dL <-- bug when phone waterfall is selected it doesn't auto-find fields AND when you switch to like global or USA, it RESETS the fields you manually selected. @Larry L., can you make sure this gets looked at it's not user error 🙂

Bug Report: Phone Waterfall Field Reset Issue | Clay

13 comments

· Sorted by Oldest

Clay Support
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When setting up phone waterfalls, you should manually select the input column if Clay hasn't automatically detected the correct one from the dropdown list. [1] You can configure your waterfall sequence by reordering, adding, or deleting data providers, and enter the required data inputs to set up the enrichment properly. [2]
To troubleshoot field selection issues, access the waterfall through Edit Column > Full Configuration where you can adjust and reorder the sequence of enrichments according to your workflow requirements. [3] Waterfalls are now editable, so you can modify any waterfall to add, remove, or replace providers and re-run without recreating the entire setup. [4]
Are you experiencing this field reset issue specifically when switching between different geographic regions within the same waterfall setup?
Clay Support
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If you still need help with the phone waterfall field selection or the reset issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
Jordan C.
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HUMAN
Clay Support
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Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Jordan C.
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HUMAN
Clay Support
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I understand your preference to speak with a human agent, and I’ll route you to our team now for further assistance.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Andrew Q.
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Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link (url) to the table so we can take a look?
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Andrew Q.
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Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link (url) to the table so we can take a look?
Loading attachments
Andrew Q.
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Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link to the table so we can take a closer look?
Jordan C.
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Andrew Q. any table works for this bug.
Jordan C.
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https://app.clay.com/workspaces/9621/workbooks/wb_0t5jfk2d8WcowaVNNV9/tables/t_0t5jfkrRCSbX5jBBmAM/views/gv_0t5jfkrGEaBUazjDamx
Andrew Q.
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Hey Jordan! Looks like it was a glitch so you shouldn't experience this issue anymore. If you do, complete a hard refresh for me.
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Thank you!

Clay Support
APP
·
·
When setting up phone waterfalls, you should manually select the input column if Clay hasn't automatically detected the correct one from the dropdown list. [1] You can configure your waterfall sequence by reordering, adding, or deleting data providers, and enter the required data inputs to set up the enrichment properly. [2]
To troubleshoot field selection issues, access the waterfall through Edit Column > Full Configuration where you can adjust and reorder the sequence of enrichments according to your workflow requirements. [3] Waterfalls are now editable, so you can modify any waterfall to add, remove, or replace providers and re-run without recreating the entire setup. [4]
Are you experiencing this field reset issue specifically when switching between different geographic regions within the same waterfall setup?
Clay Support
APP
·
·
If you still need help with the phone waterfall field selection or the reset issue, I’m here to assist. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
Jordan C.
·
·
HUMAN
Clay Support
APP
·
·
Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Jordan C.
·
·
HUMAN
Clay Support
APP
·
·
I understand your preference to speak with a human agent, and I’ll route you to our team now for further assistance.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Andrew Q.
·
·
Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link (url) to the table so we can take a look?
Loading attachments
Andrew Q.
·
·
Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link (url) to the table so we can take a look?
Loading attachments
Andrew Q.
·
·
Hey Jordan! Thanks for reaching out and flagging this to us. Could you please share the link to the table so we can take a closer look?
Jordan C.
·
·
Andrew Q. any table works for this bug.
Jordan C.
·
·
https://app.clay.com/workspaces/9621/workbooks/wb_0t5jfk2d8WcowaVNNV9/tables/t_0t5jfkrRCSbX5jBBmAM/views/gv_0t5jfkrGEaBUazjDamx
Andrew Q.
·
·
Hey Jordan! Looks like it was a glitch so you shouldn't experience this issue anymore. If you do, complete a hard refresh for me.
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Thank you!