Troubleshooting HubSpot: Empty Results after 301 Associations Found

I am trying to use the retrieve associated objects for hubspot. It shows 301 associations found but the results are empty and I am not able to retrieve the data. Anyone able to help?

13 comments

Celeste K.
·
·
Clay
APP
·
·
The "Retrieve associated objects" action for HubSpot has several optional settings that might affect your results. Check if you have the "Remove blank values from results" option enabled, as this could filter out results that contain empty fields. You can also try adjusting the "Limit" setting to ensure you're not inadvertently restricting the number of results returned. Additionally, consider enabling "Include read only properties" to capture more comprehensive data from the associated objects. Are you using any specific filters or limits in your "Retrieve associated objects" configuration that might be causing the empty results?
Sources: HubSpot integration | Documentation | Clay University HubSpot integration | Documentation | Clay University HubSpot integration | Documentation | Clay University
Clay
APP
·
·
The "Retrieve associated objects" action requires specific inputs to function properly: From object type, To object type, and From object ID (the unique identifier of the object you want to lookup associations on). When the action shows 301 associations found but returns empty results, this typically indicates the associations exist but the data retrieval isn't configured correctly. The optional settings you've already checked - "Remove blank values from results," "Include read only properties," and "Limit" - are secondary configurations that filter or enhance the output rather than control the core data retrieval. Can you confirm what values you're using for the From object ID field and whether it matches the exact HubSpot object identifier format?
Sources: HubSpot integration | Documentation | Clay University HubSpot integration | Documentation | Clay University HubSpot integration | Documentation | Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Hunain F.
·
·
Open the block settings. Go to Association Type Select the correct object type (e.g, "Companies" "Deals" "Contacts") Then click “Fields to Retrieve” Select the fields (e.g., Name, Email, Domain) Run the block again.
Hunain F.
·
·
Hey, Celeste K. Try my method
Celeste K.
·
·
where is fields to retrieve?
Hunain F.
·
·
Retrieve associated objects only gives you IDs, not full data (like name, email)
Hunain F.
·
·
✅ Solution: Add a “Get Contact by ID” block after it. Use the retrieved IDs as input. Select the fields you want (name, email, etc.)
Celeste K.
·
·
Don't understand what you mean
Celeste K.
·
·
Anyone able to help?
Celeste K.
·
·
Anyone able to help wit this?
Hunain F.
·
·
Celeste K. Yes, I can help you Come DM

Troubleshooting HubSpot: Empty Results after 301 Associations Found | Clay