Clay table in perpetual "Running..." state for this signal source

Clay table in perpetual "Running..." state for this signal source | Clay

12 comments

· Sorted by Oldest

Clay Support
APP
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That's frustrating—let me help fix this stuck signal source.
Try these steps to reset the running state:
1.
Force rerun the source: Click on the source header and select Force Rerun Column to reset it
2.
Hard refresh your browser: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R
3.
Toggle auto-update: Turn off auto-update in the run settings, then turn it back on and accept the run prompt
If it's still stuck after trying these steps, the source may be in an infinite loop. Check if any columns are triggering each other or if the "Update existing rows" setting is causing continuous re-runs .
Clay Support
APP
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Is that what you were looking for?
Siddhant B.
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That did not solve the problem.
Loading attachments
Clay Support
APP
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This looks like an infinite loop caused by your auto-dedupe and auto-update settings conflicting. [1]
Immediate fix:
1.
Turn off auto-update in table settings (you have it enabled) [2]
2.
Disable auto-dedupe rows temporarily
3.
Click the signal source header and select Force Rerun Column
The auto-dedupe is likely triggering the auto-update continuously, creating the loop. Once reset, you can re-enable auto-dedupe but keep auto-update off to prevent this cycle.
Clay Support
APP
·
·
Did that answer your question?
Siddhant B.
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No
Clay Support
APP
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I'm sorry for the trouble you're experiencing. I'll connect you with a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mayato (.
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Hi Siddhant, thank you for reaching out and sorry for the experience. I've looked at your table and it seems fixed now? Let me know if you still see some issues. Thank you.
Siddhant B.
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That's not the table. This is: https://app.clay.com/workspaces/790547/workbooks/wb_0t5trsb8QWJ3MRUbhcP/tables/t_0t6dtkrEf8aoXYMJ97i/views/gv_0t5ti93SVxN2EAbMbqU
Mayato (.
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Hi Siddhant, I’m really sorry for the misunderstanding, and thank you for sharing the correct table. It looks like the updating the state of source action has been failing. Could you wait 1 day and see if it’s still stuck? We have a timeout threshold that should pause the action after a certain period. If it continues to show as running, please let us know.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
That's frustrating—let me help fix this stuck signal source.
Try these steps to reset the running state:
1.
Force rerun the source: Click on the source header and select Force Rerun Column to reset it
2.
Hard refresh your browser: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R
3.
Toggle auto-update: Turn off auto-update in the run settings, then turn it back on and accept the run prompt
If it's still stuck after trying these steps, the source may be in an infinite loop. Check if any columns are triggering each other or if the "Update existing rows" setting is causing continuous re-runs .
Clay Support
APP
·
·
Is that what you were looking for?
Siddhant B.
·
·
That did not solve the problem.
Loading attachments
Clay Support
APP
·
·
This looks like an infinite loop caused by your auto-dedupe and auto-update settings conflicting. [1]
Immediate fix:
1.
Turn off auto-update in table settings (you have it enabled) [2]
2.
Disable auto-dedupe rows temporarily
3.
Click the signal source header and select Force Rerun Column
The auto-dedupe is likely triggering the auto-update continuously, creating the loop. Once reset, you can re-enable auto-dedupe but keep auto-update off to prevent this cycle.
Clay Support
APP
·
·
Did that answer your question?
Siddhant B.
·
·
No
Clay Support
APP
·
·
I'm sorry for the trouble you're experiencing. I'll connect you with a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mayato (.
·
·
Hi Siddhant, thank you for reaching out and sorry for the experience. I've looked at your table and it seems fixed now? Let me know if you still see some issues. Thank you.
Siddhant B.
·
·
That's not the table. This is: https://app.clay.com/workspaces/790547/workbooks/wb_0t5trsb8QWJ3MRUbhcP/tables/t_0t6dtkrEf8aoXYMJ97i/views/gv_0t5ti93SVxN2EAbMbqU
Mayato (.
·
·
Hi Siddhant, I’m really sorry for the misunderstanding, and thank you for sharing the correct table. It looks like the updating the state of source action has been failing. Could you wait 1 day and see if it’s still stuck? We have a timeout threshold that should pause the action after a certain period. If it continues to show as running, please let us know.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!